Client Service Manager

Company: JPMorgan Chase
Location: Plano
Posted on: January 24, 2023

Job Description:

As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.Additional responsibilities will include:

• Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
• Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
• Assuring compliance with all Chase auditing policies and procedures
• Providing input into financial budget for Client Service Team and supporting plan achievement
• Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
• Participating in national project teams representing Client Service
• Providing a collaborative, communicative and productive environment for all Client Service Professionals
• Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
• Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
• Performing other special duties or assignments as requested or requiredExperience:
  • BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
  • Thorough knowledge of financial exposure and operational risk associated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervisionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase, Plano , Client Service Manager, Executive , Plano, Texas