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Change Manager

Company: Diverse Lynx
Location: Plano
Posted on: November 24, 2022

Job Description:

  • Must Have:
    ITIL Foundation Certification v4
    5-Years experience in ITSM utilizing ITIL or like methodology.
    5-Years experience in ITSM utilizing ITIL or like methodology.
    5+ years experience with running Change management processes for an organization.
    Experience developing, deploying and operating Incident, Problem, Change, Asset and Configuration Management processes.

    Skill Requirements
    Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
    Ability to work effectively and collaborate with customers, peers, managers, team members, and vendors.
    Successful track record of facilitating and leading meetings, tailoring messages to the given audience.
    Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders.
    Experience with Service Management software or comparable ITSM software such as Manage-Engine and Service Now.
    Experience in process improvement and/or creation.
    Well organized, Detail oriented, and self-directed.
    Roles and Responsibilities:
    " Will lead the Change Advisory Board,
    " Perform RFC quality reviews and post implementation review of changes.
    " Oversees the effectiveness of Change Control review board(s) integration and performance
    " Incident, Problem and Change Management
    " Configuration (CMDB) Management, Asset Management
    " Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change.
    " Building, managing and implementing SLAs and KPIs
    " Manages, reports and communicates on the performance of the ITSM processes.

Keywords: Diverse Lynx, Plano , Change Manager, Executive , Plano, Texas

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