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Manager, Customer Care Operations

Company: Zips Car Wash
Location: Plano
Posted on: September 24, 2022

Job Description:

The Goal Zips Car Wash is looking for a Call Center Operations Manager. Zips Car Wash is new to the Dallas area and is looking for a supervisor to help build a team of Call Center agents who will assist customers with a wide variety of questions via phone and email. Zips currently has over 200 locations around the country and is continuing to grow.Primary Duties:The supervisor is responsible for managing 15-20 Work at Home call center phone and email agents, ensuring a high level of professionalism, production, and efficiency. The Supervisor will assist in developing the KPI's and be responsible for the performance of his/her team and the expectation of meeting all KPI's. The supervisor will be responsible for agent development and deliver action plans around agent KPI improvements. The supervisor will be responsible for mentoring call center agents and ensuring weekly/monthly meetings are conducted in a timely manner to promote success and development. This position can be on site or a work from home opportunity.Requirements and Qualifications:To ensure success, the Manager must possess effective communication, leadership, and business acumen skills in a high-volume contact center. The Supervisor must have a solid understanding of computers and intermediate skills in using a wide variety of computer programs.Skills and Experience:Multiple years in a Customer Service Leader Position.Proven track record in building teams.Problem Solver and critical thinker.Excellent skills both written and verbal.Must be technically savvy, proficiency in Word, Excel, Windows, and Outlook.Zendesk experience preferred.Work at home Requirements:Internet connection exceeding 20 mbps download speed.A work desk and comfortable chair to sit in.A quiet area to work.Open availability.Must be able to commute to the office as required.IND123

Keywords: Zips Car Wash, Plano , Manager, Customer Care Operations, Executive , Plano, Texas

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