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Sr. Account Manager, Claims Vendor Management (Hybrid or Remote)

Company: Markel Corporation
Location: Plano
Posted on: August 7, 2022

Job Description:

Company Information:

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary:

The Sr. Claims Vendor Account Manager is responsible for managing vendor engagement, performance management, and serves as the primary liaison for claims vendor services. The associate will collaborate with claims business leaders and other stakeholders, to identify vendor partners that meet our qualitative requirements while supporting expense management. The ideal candidate must be a strategic thinker with strong communication & presentation skills and can effectively analyze metrics and identify trends to support productive vendor partnerships.

* Responsible for administering pipeline for potential vendors, negotiating rates, and leading the onboarding process
* Leads the stewardship and vendor renewal process to ensure vendor adherence to our guidelines and expectations
* Collaborate with claims leadership to understand business needs and create vendor project plan to address
* Implement reporting structure to analyze Key Performance Indicators (KPIs), measure and evaluate vendor performance
* Execute internal/external customer training on vendor systems and standard operating procedures
* Primary point of contact for claims vendor service needs
* Prepare and deliver vendor performance success to key partners, senior leaders, and associates
* Manage and maintain vendor database


Bachelor's degree and/or equivalent experience required


Claims designations and/or certifications preferred

Work Experience

* 5-10 years of claims account management and/or general commercial insurance account management experience.
* Associate level claims or insurance experience.

Skill Sets

* Experience managing vendor onboarding, stewardship, and performance management
* Proven ability to resolve issues with multiple stakeholders and maintain continuity of effective relationship management
* Comfortable leading meetings with various stakeholder levels and excellent communication skills
* Detail oriented with strong analytical and problem-solving skills --- Strong organizational and time management skills
* Thinks innovatively about customer service and providing efficient solutions
* Operate with minimal supervision and comfortable working on a virtual team
* Intermediate skill level with Microsoft Excel, Word, PowerPoint and SharePoint

Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week.

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Work location is flexible if approved by the Company, except that position may not be performed in Colorado.

"Why work for us?"

Diversity and inclusion

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.

Community involvement

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.

Commitment to open doors

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.

Entrepreneurial spirit

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

Keywords: Markel Corporation, Plano , Sr. Account Manager, Claims Vendor Management (Hybrid or Remote), Executive , Plano, Texas

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