Project Manager with Tech Support
Company: Micasa Global Inc
Location: Plano
Posted on: August 6, 2022
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Job Description:
Job Description TECHNICAL SUPPORT MANAGER ESSENTIAL DUTIES AND
RESPONSIBILITIES Direct and coordinate a team of tech support
specialists/help desk technicians Prioritize IT-related problems as
they come in to support and escalate when necessary Monitor
problems/tasks Assignment to tech support specialists Analyze and
review SLA/ SLO and metrics and ensure adherence to it Analyze
situations and determine resources needed to solve them Make
decisions quickly, often with limited information Follow up with
customers to gauge their satisfaction with problem resolution;
identify tech support problem areas (i.e., negative trends) and, if
warranted, implement corrective action Manage the cadence and
objective with client manager.
Keywords: Micasa Global Inc, Plano , Project Manager with Tech Support, Executive , Plano, Texas
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