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Project Manager with Tech Support

Company: Micasa Global Inc
Location: Plano
Posted on: August 6, 2022

Job Description:

Job Description TECHNICAL SUPPORT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and coordinate a team of tech support specialists/help desk technicians Prioritize IT-related problems as they come in to support and escalate when necessary Monitor problems/tasks Assignment to tech support specialists Analyze and review SLA/ SLO and metrics and ensure adherence to it Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective action Manage the cadence and objective with client manager.

Keywords: Micasa Global Inc, Plano , Project Manager with Tech Support, Executive , Plano, Texas

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