Manager Senior, Information Technology

Company: USAA
Location: Plano
Posted on: August 4, 2022

Job Description:

Purpose of JobWe are seeking a talented Senior Manager, Information Technology for our San Antonio, TX, Plano, TX, or Phoenix, AZ facility. This person may also work remotely from a remote work environment.

The Enterprise Experience Engineering Organization is seeking a talented Software Engineering Manager to help build out highly available and resilient member facing experiences on our modern technology stack. The Senior Manager, IT will manage a team of engineers building responsive web-based member facing experiences on .com and mobile. This includes our Join USAA experiences as well as our Eligibility, Member Onboarding and Member Service Verification API's. This leader will also oversee the operational health of the team while driving toward high quality, availability, and cost effectiveness of the applications they support, while leveraging industry leading tools and development environments. In addition to software execution, this leader will also collaborate closely with internal stakeholders and partners to tackle complex and challenging business problems. Finally, Join USAA is a great place to work, so this leader will be responsible for assisting in the career development of top engineering talent.

Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable optimal business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and directs change management, process improvement, and technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.About USAA ITOur most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.
• Manages the identification, research, and analysis of business, process, and technology opportunities.
• Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies. -
• Partners with key functions to align IT strategy and initiatives in support of business strategy and goals.
• Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team. -
• Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.
• Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.
• May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.
• Role models USAA's mission, core values, culture and desired behaviors - including a sound risk culture.Minimum requirements:
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
    • Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.
    • Experience building or leading multi-disciplined technology teams using industry best practices.
    • Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.
    • Ability to drive a culture of quality and personal accountability through technology support teams.
    • Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.
    • Demonstrated critical thinking and problem-solving skills.
    • Demonstrated experience in translating needs into requirements.
    • Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.
    • Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.
    • Understanding of Legislative and Regulatory Compliance Requirements.When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred experience:
      • 7+ years experience building applications on modern technology stack (i.e. OpenShift Container Platform, Responsive technologies such as ReactJS, REST-Based API Development, Event-Driven Architecture)
      • Extensive knowledge in Agile methodologies and experiences working on high performing software development teams.
      • Knowledge and experience in leading, mentoring and developing top talent across teams.
      • Excellent communication skills, both written and oral, and ability to present to all levels of organization.
      • Experience in automation, DevOps, CI/CD pipelines and understanding of developer tooling
      • Experience in defining and implementing operational discipline including making data driven decisions for financials and operations
      • Experience with application development with digital technology and platforms such as .com, mobile and Member Service Representative applications.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800 - $192,300* Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.Relocation assistance is Not Available for this position.

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