Assistant General Manager
Company: Marriott International
Location: Plano
Posted on: June 25, 2022
Job Description:
Posting Date Jun 20, 2022
Job Number 22102375
Job Category Rooms & Guest Services Operations
Location Courtyard Dallas Plano Parkway at Preston Road, 4901 West
Plano Pkwy, Plano, Texas, United States
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World at Courtyard by
Marriott.
JOB SUMMARY
- Bonus Eligible - Responsible for supporting all aspects of the
operation including guest and employee satisfaction, human
resources, financial performance, sales and revenue generation and
delivering a return on investment. Assists the General Manager in
leading the team in the development and implementation of
property-wide strategies. Verifies the implementation of the brand
service strategy and brand initiatives with the objective of
meeting or exceeding guest expectations. Builds relationships with
key customers and is involved in the sales process. - CANDIDATE
PROFILE - Education and Experience High school diploma or GED; 4
years experience in the guest services, front desk, housekeeping,
or related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. - CORE WORK ACTIVITIES - Assisting the
Operational and Financial Management of the Property Verifies that
all brand standards are being maintained in each area of the
property. Verifies that all team members meet or exceed all brand
requirements. Manages the operation of the all property
departments. Promotes both Guarantee of Fair Treatment and Open
Door policies. Verifies that a viable key control program is in
place. Maintains current licenses and permits as prescribed by
local, state and federal agencies. Provides a safe working
environment in compliance with OSHA/MSDS. Manages all finance and
accounting functions, including, but not limited to, accounts
payable, accounts receivable, petty cash, payroll and ordering
procedures, end of period, banking procedures and PAF's. Review
financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures. Performs
required annual Quality audit with GM and RD. - Supporting the
Management and Development of Departmental Teams Stays readily
available/approachable for all employees. Extends professionalism
and courtesy to employees at all times. Leads by example
demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling (using Scheduling Tool)
against guest and hours/occupied room goals. Makes sure that
staffing levels are appropriate to exceed guest expectations. Sets
clear performance expectations with the General Manager. Assists
team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement. - Managing the Guest
Experience Extends professionalism and courtesy to guests at all
times. Motivates and encourages staff to solve guest and employee
related concerns. Provides excellent customer service by being
readily available/approachable for all guests. Takes proactive
approaches when dealing with guest concerns. Assists employees in
understanding guests ever-changing needs and expectations, and how
to exceed them. - Conducting Human Resource Activities Verifies
that orientations for new team members are thorough and completed
in a timely fashion. Takes proactive approaches when dealing with
employee concerns. Verifies that property hiring practices comply
with I-9, and EEO requirements and strives for a culturally diverse
work place. - Performs other duties as assigned and needed. - -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Plano , Assistant General Manager, Executive , Plano, Texas
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