Assistant Service Manager - David McDavid Acura Plano
Company: David McDavid Automotive Group
Location: Plano
Posted on: June 24, 2022
Job Description:
Overview:
Do you have a passion for developing talent, providing exceptional
guest experiences, and being an innovator in the automotive
industry? As an Assistant Service Manager at David McDavid Acura
Plano, you will have the opportunity to make a positive impact on
our business and in the lives of our team members and customers
every day. We are looking for strong, energetic, people-focused
individuals who will help us redefine the car-buying experience.
Does this sound like you? Apply now!Benefits:Pay and
Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member's
eligible!)Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness
and hospital indemnity plans
- Paid pregnancy and parental leaves available after one year of
employment
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- Holiday savings program with company match
- 401k with company matchLearning, Tuition Assistance and Career
Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning
Management System
- Professional growth and development opportunitiesAdditional
advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service
repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus
opportunitiesResponsibilities and Qualifications:The role of an
Assistant Service Manager/Lane Manager is to assist the service
manager in overseeing the service department, technicians, service
advisors, service call center, valet, detailers, and service lane.
- Work and the manufacturer to ensure that warranty campaigns,
recalls and updates are completed accurately and in a timely
fashion
- Actively promote good morale and good relationships among the
dealership associates.
- Assist in training service staff in all aspects of customer
service, effective communication, service sales, CSI, work
organization and time management
- Assist in maintaining manufacturer (CSI)Customer Satisfaction
Index at or above the Asbury specified goal(s) in Service for
district, regional and national scores
- Act as a role model for the service associates in all aspects
of motivation, organization, customer service, sales and CSI
- Motivate the service advisors to provide consistent value for
the dealership's customer.
- Monitor advisors' daily productivity, give feedback and
formulate plans for improvement
- Assist in ensuring that the dealership maintains high-quality
service repairs and minimizes comebacks by conducting periodic spot
checks of completed jobs for thoroughness and quality
- Monitor advisors' interaction with customers on the drive and
telephone for effectiveness
- Assist in forecasting goals and objectives for the department
and strive to meet them
- Work with the Service Manager & Parts Manager to ensure a
timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are
serviced properly and in a timely manner
- Attend manager meetings and conduct service dept. meetings as
directed
- Address and resolve customer concerns
- Assist in motivating, training and developing employees
- Strong verbal and written communication is required
- Must be able to manage in a fast paced work environment
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software is a plus
- Must have three plus years in an Automotive Service
Department
- Must have three plus years as an Automotive Service
Writer/Assistant Service Manager
- Must be at least eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screening (background &
drug test)IND4
Keywords: David McDavid Automotive Group, Plano , Assistant Service Manager - David McDavid Acura Plano, Executive , Plano, Texas
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