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Client Operations Manager

Company: DISYS
Location: Plano
Posted on: June 24, 2022

Job Description:

Client Operations Manager * Full Time, Permanent Position * Hybrid Role in Dallas, TX! (2 or 3 days a week in office, the rest of the week remote) Looking for Individuals with MSP Experience!!!Overview: Our division is growing year over year and we need a talented, personable and results-oriented person to help us continue to grow and provide solutions for our clients. We work with some amazing companies and those companies depend on us to deliver best in class Talent Acquisition and HR resources. Our team is tight-knit and very driven. This is an exciting opportunity to join one of the fastest growing information technology solutions firm in the industry.Responsibilities/Duties

  • Help to oversee and convey to management, sales and recruiters on client team's performance expectations.
  • Convey team needs and goals to management.
  • Recommend changes for organizational and process improvement.
  • Define precisely team methods and best practices for client operations.
  • Allocate resources daily and weekly to adjust team focus towards goals attainment.
  • Plan and lead regular meetings with team to discuss present and future issues/updates.
  • Monitor reports for any issues and convey concerns to directors and VP's.
  • Identify, develop and implement solutions to resolve issues.
  • Support company and team vision and values through role modeling and coach desired behaviors.
  • Design and develop programs and processes to support desired results.
  • Collaborate with client operations and production teams to know client business thoroughly.
  • Contribute client operations knowledge to the client and team.
  • Participate in client lifecycle initial stages to share ownership of key implementation decisions.
  • Influence decisions based on post-implementation operations and long-term client success.
  • Develop and manage clear communication plans.Desired Qualities:
    • 3-5 years' prior experience in a Customer Support or Account Management role
    • Proficient in Microsoft Office suite
    • Strong attention to detail and time management
    • Strong oral and written communication skills
    • Strong customer service, presentation, and conflict resolution skills
    • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
    • Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the clientAbout DISYSIncorporated in 1994 as a certified Minority Business Enterprise, DISYS is one of the largest IT staffing firms in the US according to a report by Staffing Industry Analysts. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, and the Asia Pacific region.Digital Intelligence Systems, LLC (DISYS)is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Keywords: DISYS, Plano , Client Operations Manager, Executive , Plano, Texas

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