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Project Manager :: Plano, TX

Company: Infoways
Location: Plano
Posted on: June 24, 2022

Job Description:

Job DescriptionJOB DESCRIPTION:-- Candidate should be willing to work flexible shift timings.- Should have experience working with Global clients.- Should have total 5 years of relevant experience in Infrastructure.- Should be involved into Project/Transition Management activities from past 5 or 7 years where he is PM from past 5+ years.KEY RESPONSIBILITIES:-1. Responsible for crisis management, process management, SLA adherence, service improvement, value adds etc. specific to his/her business unit responsible for ensuring stability.2. Should be able to drive the run arena sys admin, storage and backup service towers.3. Technical background preferred should be comfortable and must know at least one OS flavor (UNIX , Windows), VMWARE, Storage and backup background would be an added advantage.4. Excellent verbal and written communication skills mandatory Interaction is required at senior business level and internal delivery teams.5. Excellent confidence level and good attitude mandatory - Interaction is required at senior business level and internally delivery teams.6. Should be customer facing and have a friendly personality.7. KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer8. Preferred ITIL and Six Sigma background.9. Must have project management skills.SKILLS REQUIRED :-- Five years of previous project management (due diligence, transition, delivery, etc) experience. - Proficient with Project Management Tools including MS Project, and MS Office Suite. - Solid knowledge of and demonstrated experience in project management processes and methodologies. - Knowledge of and demonstrated experience in the project lifecycle- Crisp communication and presentation skills. - Well-developed negotiation and relationship skills. - Ability to build consensus. - Detail and big picture orientation. - Ability to manage multiple tasks in parallel- Strong interpersonal skills. - ITIL certified- Project Management Professional (PMP) or PRINCE2 Certification preferred. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Keywords: Infoways, Plano , Project Manager :: Plano, TX, Executive , Plano, Texas

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