Project Manager :: Plano, TX
Company: Infoways
Location: Plano
Posted on: June 24, 2022
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Job Description:
Job DescriptionJOB DESCRIPTION:-- Candidate should be willing to
work flexible shift timings.- Should have experience working with
Global clients.- Should have total 5 years of relevant experience
in Infrastructure.- Should be involved into Project/Transition
Management activities from past 5 or 7 years where he is PM from
past 5+ years.KEY RESPONSIBILITIES:-1. Responsible for crisis
management, process management, SLA adherence, service improvement,
value adds etc. specific to his/her business unit responsible for
ensuring stability.2. Should be able to drive the run arena sys
admin, storage and backup service towers.3. Technical background
preferred should be comfortable and must know at least one OS
flavor (UNIX , Windows), VMWARE, Storage and backup background
would be an added advantage.4. Excellent verbal and written
communication skills mandatory Interaction is required at senior
business level and internal delivery teams.5. Excellent confidence
level and good attitude mandatory - Interaction is required at
senior business level and internally delivery teams.6. Should be
customer facing and have a friendly personality.7. KRA - Zero
Escalation, Zero Surprise and Negotiator with the Customer8.
Preferred ITIL and Six Sigma background.9. Must have project
management skills.SKILLS REQUIRED :-- Five years of previous
project management (due diligence, transition, delivery, etc)
experience. - Proficient with Project Management Tools including MS
Project, and MS Office Suite. - Solid knowledge of and demonstrated
experience in project management processes and methodologies. -
Knowledge of and demonstrated experience in the project lifecycle-
Crisp communication and presentation skills. - Well-developed
negotiation and relationship skills. - Ability to build consensus.
- Detail and big picture orientation. - Ability to manage multiple
tasks in parallel- Strong interpersonal skills. - ITIL certified-
Project Management Professional (PMP) or PRINCE2 Certification
preferred. (1.) To independently resolve tickets and esnure that
the agreed SLA of ticket volume and time are met for the team. (2.)
To provide support for on call escalations orL3 level support and
doing incident and problem management (3.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts and conducting
interviewsorparticipation in hiring drives. (4.) To adhere to
quality standards, regulatory requirements and company policies
(5.) To ensure positive customer experience and CSAT through First
Call Resolution and minimum rejected resolutions or Reopen Cases
(6.) To participate or contribute on EN business in creation of
proposals to drive Service improvement plans.
Keywords: Infoways, Plano , Project Manager :: Plano, TX, Executive , Plano, Texas
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