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Ocean Import Operation Management (EM6276)

Company: Samsung SDS America
Location: Plano
Posted on: June 23, 2022

Job Description:

Job DescriptionPosition Summary:Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called Cello in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. The Logistics Operation Management will handle domestic and international transportation as a supervisor while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting. This position includes Logistics Operation Management of trucking, ocean and air cargo. To learn more about Samsung SDS America, Inc. please visit

  • Oversee the daily operations of import ocean freight and contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
  • SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
  • Manage the dispatch of contract carriers and resolve issues throughout the day
  • Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
  • Handle customer requests and all troubleshooting issues in a timely manner
  • Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email)
  • Monitor account issues and communicate/liaison with management to implement/drive solutions
  • Recommend when needed changes in current processes
  • Reporting as needed (Service failure report, claim/damage report, others)
  • Accuracy of data entry into Cello system as needed
  • Monitor trends and report changes to Management for action
  • Oversee Air Import/export shipments necessary for customer inventory needsRequirements
    • 5+ years of experience and expertise with Ocean/Air freight forwarding or shipping industry required
    • Profound understanding of shipping lines work and Inbound logistics to US from other countries
    • Highly organized with ability to manage multi-tasks while paying close attention to detail
    • Very Proficient in Outlook, Microsoft Office application such as Excel/Power point/Word
    • Excellent analytical and problem solving skills
    • Great interpersonal skills, with ability to communicate openly and effectively
    • Works well under pressure and has a sense of urgency
    • Strong work ethics
    • Bilingual Korean/ English or English/ Spanish preferred
    • Experience with NAFTA/USMCA cross border transportation preferred
    • Bachelors Degree preferred Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by lawBenefitsBenefits: Medical, Dental, Vision, Prescription, 401k, Paid Time Off (PTO)

Keywords: Samsung SDS America, Plano , Ocean Import Operation Management (EM6276), Executive , Plano, Texas

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