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Director, Retail Channel Operations - Plano, TX

Company: Samsung Electronics America
Location: Plano
Posted on: May 16, 2022

Job Description:

Position Summary

For more than 40 years, the name Samsung has been at the forefront of innovation. Samsung's discoveries, inventions, and breakthrough products have helped shape the history of digital evolution. Today, Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Guided by a simple philosophy "Inspire the World, Create the Future" Samsung is committed to developing new technologies and innovative products that enhance the lives of its customers, employees, and the global community.

Samsung Electronics America is the largest subsidiary of the Samsung Group, amounting to 70 percent of the group's revenue and reigning as the world's largest technology company with more than $200 billion in revenue. Globally the company has a presence in 80 countries and employs more than 270,000 people. Samsung is the world's leading provider of mobile phones, smartphones, and tablet computers-fueled primarily by the popularity of the Samsung Galaxy line of devices.

Samsung Electronics USA is a $40 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsung's vision is to reach and engage the consumer through revolutionary retail stores and experience centers.

Role and Responsibilities


Our Samsung Electronics America Retail Operations Team is a growing and best in class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to makes this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung's retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, Retail Operations is delivering a consumer experience to maximize both sales and consumer satisfaction.

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America's Retail Operations Team has a fulfilling home and work family for you.


If you have ambitions to be a part of a best-in-class organization and work among the very best talent in the industry on the most innovative products in the world, Samsung's Retail Operations Team is the place to be. The team is growing and taking on new ventures/opportunities to apply best in class partnerships to strengthen Samsung's brand presence in the marketplace. The dynamic culture at Samsung offers both great challenge and great reward.

You will be responsible for leading Retail Strategy and Operations for our largest channel overseeing the planning and execution of all aspects of the Samsung brand experience, including new product launches, in-store branding, device experiences, and field team training designed to support sellout initiatives and drive conversion at retail POS.

Working in partnership with the account team, you will lead a team responsible for the implementation of the Samsung retail plan in a key channel. Working cross-functionally, this will include the development and execution of a world-class customer experience at every retail touch point - fixture development, new and innovative retail experiences that highlight Samsung mobile innovation, Sales Associate training and communications across all device categories, and drive in-store conversion and sales.

Establish and maintain effective working relationships with product management, Samsung field sales team, retail support groups, business planning, marketing, Global HQ support teams and external customers

Role and Responsibilities:

  • Develop, gain leadership alignment and execute go-to-market (GTM) plans within channel partner's retail stores. Plans will include a variety of initiatives including merchandising, experiential retail, Sales Associate training, platform management, sales programs, and engagement.
  • Support all mobile product launch and promotional activities. Including flagship smartphone, tablet and watch launches as well as key promotional periods like Back-to-School and Holiday
  • Drive "Always On" retail to bring consistent and best-in-class to drive sellout and customer retention
  • Serve as primary SEA Retail interface to channel partner's product marketing, customer care, retail operations, retail sales, and marketing communications team
  • Bring bold and Innovative thinking to continuously improve Samsung brand awareness, consumer product engagement and rep knowledge in the retail environment.
  • Develop web-based training courses and e-Learning solutions for 40,000 in-store Sales Associates
  • Build effective retail experiences designed to drive consideration & conversion
  • Digital Content Implementation (on device + digital in-store signage)
  • Lead Samsung placement planning to optimize sales for each mobile product category across retail locations
  • Synthesize insights from qualitative and quantitative data points', compare data vs. KPIs and identify optimization opportunities for future launch improvements.
  • Support design and planning efforts that impact store formats & fixtures working with Samsung HQ Retail Team, Samsung US sales and marketing team and the customer.
  • Work with CX team and third party vendors that fabricate and install Samsung retail concepts
  • Prepare account management, progress, expenditure, and other related reports as directed by management
  • Evangelizing the Samsung vision and mission
  • Lead highly visible and a high-performance team
    Background and Competencies Required:

    • Bachelor's Degree with 10+ years of directly related experience is required
    • Prior management experience is required
    • Ability to communicate confidently and effectively with all levels of the organization
    • Prior telecommunication, retail, or CPG experience strongly preferred
    • At least 5-7 years building and leading high-performance retail teams
    • Strong project management, analytical and interpersonal skills required
    • Travel Required: 25%
      Desired Characteristics:

      • Constantly curious, leading by example to ensure research, insights and data analytics drives our understanding of the customer and their needs
      • A passionate customer advocate
      • Demonstrated experience in executive presentations, story-telling and sound bites
      • Self-starter, high level of energy, motivation and ability to work independently, mobilize teams into action and manage multiple projects with demanding platforms
      • Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers.
      • Experience in fast moving and leading-edge channel environments
      • Challenges the status quo, never settles and innovates to find a better way
      • Humble, proud and creates environments where team members enjoy accountability and fulfilment from working in your team

        Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

        Skills and Qualifications

        Leads small teams of professionals with limited control over budget spending or HR management such as recruiting or dismissal and supervises mentoring and coaching for team members

        Typically implements short-term action plans rather than developing policy, process or strategy

        Enhances or Improves methods or procedures and provides coaching to team members to ensure successful outcome

        Has expertise in most or all job areas within a job family

        Acts independently to determine methods and procedures on new or special assignments

        Typically requires a minimum 12 years of related experience and a Bachelor's degree, or 10 years and a Master's degree, or a PhD with 7 years experience

        Please visit to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click .

        Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

        COVID-19 Vaccine Mandate

        In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

        Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

        Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-###-####) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Keywords: Samsung Electronics America, Plano , Director, Retail Channel Operations - Plano, TX, Executive , Plano, Texas

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