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Mortgage Operations Director

Company: Opendoor Careers
Location: Plano
Posted on: May 14, 2022

Job Description:

About OpendoorFounded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategywe have a place for you. Real estate is broken. Come help us fix it.About the TeamThe Mortgage Loan Operations Team strives to simplify loan procedures and processes, provide superior services to the customer and create long-term value by streamlining the origination process and originating loans in a cost-effective manner.These objectives are accomplished through the accurate processing of loan documents within the company standards to assure the borrower(s) receive the appropriate documents, containing correct information on time for their scheduled closing. Proper and timely setup of the account on our processing system with complete and accurate information is essential to the department's success. Mortgage pipelines must be monitored systematically to ensure timely processing of all applications. Role ResponsibilitiesSupervisory ResponsibilitiesDirectly supervises 5 to 7 employees in the Mortgage Department, including the Mortgage Processing Managers. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Essential Duties and Responsibilities include the followingManages day-to-day functions of the mortgage processing, and operations functions, with the assistance of management-level direct reports.Ensures achievement of production goals, and standards of performance, through recruitment of successful mortgage loan processors, underwriters, closers, support staff and providing a customer experience to drive referrals.Develops and implements best practices for the operations to ensure our operations supports our customer centric culture.Conducts annual strategic planning meetings, develops a strategic plan, and executes on that plan.Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact the reputation of the department/organization. Proactively implements changes to enhance mortgage customers' experience.Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID.Identifies appropriate outside activities to build awareness among realtors, builders, and community leadersDirectly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to direct reports and staff.Interfaces directly with Opendoor AEP's to ensure reputational service standards are met and to collaborate on the various customer satisfaction programs for the mortgage department.Assists with various projects and assignments as needed.Comply with federal, state, and company policies, procedures, internal controls, and regulations.Skills NeededQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: 3+ years of leadership experience of a high functioning team, and 7+ years mortgage experience is required. Mortgage lending institution experience as well as a Bachelor's degree 4-year university is preferred. Qualified candidates will have demonstrated leadership skills, measurable results, strategic execution, and forward thinking mindset including successful prior experience in a leadership role#LI-AH1More About UsTo learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.We Offer the Following Benefits and Perks Full medical, dental, and vision with optional 85% coverage for dependents Flexible vacation policy Generous parental leave Paid time off to volunteerPlease note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.Opendoor Values OpennessOur team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.

Keywords: Opendoor Careers, Plano , Mortgage Operations Director, Executive , Plano, Texas

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