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Software Management Analyst

Company: Altice
Location: Plano
Posted on: January 16, 2022

Job Description:

Software Management AnalystJob ID: 2020-26117Location:
5830 Granite Parkway,

Plano, TX

OverviewAltice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.ResponsibilitiesUnder the general direction of the Platform Operations Manager, the Senior Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The Senior Systems Administrator will The Service Transition Software Analyst is responsible for ensuring smooth transition of IT Software from Development/Procurement into the Production environment. This position is responsible for the management of software acquisition, compliance, maintenance renewals, life cycle planning and costing. He/she will work to resolve incidents and service requests as well as provide cross training of staff to provide cross functional capabilities.Duties and Responsibilities:Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration. Ability to work to identify savings opportunities for renewals, software licensing, and services. Work with Procurement and vendors to obtain identified savings. Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings by identifying and documenting business requirements on software.Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.Enter and maintain information in a database format to address budgeting, software compliance & inventory, contracts, and cost. Assist in the development of reporting to address management requirements to obtain information. Communicate to end users, management, and vendors. Respond to requests from end users, management, and team members for specific ITSoftware Asset Management data information.Prepare for and lead on audits to ensure 100% compliancy as per contractual obligations.Ensure all software assets are tracked from initial order through retirement, and that their configuration relative to the Services offered by IT are defined/maintained/updated throughout the life of the Service.Enforcement of formal processes for identifying, documenting, maintaining, and making available for production use configuration information (CIs and relationships). Assist in ADHOC requests and projects.QualificationsQualifications:Bachelor's Degree in a technical discipline preferred.Technically proficient and demonstrated ability to work in complex automated discovery and mapping solutions, federated CMDBs, and deployment automation tools.ITIL Service Management experience preferred.Experience working with development teams in an agile environment preferred.Prior experience with vendor management.Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer.Demonstrated ability to maintain current Service levels while evolving the ecosystem toward the target state.Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs.Excellent verbal and written skills.Ability to instill sense of urgency and be able to motivate the same sense of urgency in team members.Minimum 3 years of Software Asset Management experienceExperience interpreting licensing terms and conditions; experience negotiating terms and conditions with vendors.Proven Client Management skills including the ability to focus on building customer relationships and responding to customer needsAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. - This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Keywords: Altice, Plano , Software Management Analyst, Executive , Plano, Texas

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