Senior Product Manager - CRM

Company: loanDepot
Location: Plano
Posted on: November 18, 2021

Job Description:

We are at the forefront of change in this rapidly evolving lending market. mello---, the Greek word for "future," was the product of a recent $80+ million dollar investment in research & development to transform & streamline the home buying process into a digital experience like no other competitor offers. But mello--- is just the beginning--- loanDepot will continue to invest in developing our own advanced technology ecosystem built around serving our customers & enabling our valued employees to provide exceptional service. We have funding, we have opportunities, you have ideas-it's a perfect match. Come join us!loanDepot - We are America's Lender.Position Summary: Responsible for the collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and for managing the production launch. Leads and coordinates design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. This role will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. This position ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.Responsibilities: Starts with the customer and work backwards to define product vision and customer needs.Innovates and develops friction-free products that solve problems for loanDepot customers and internal users.Manages a strong cross functional team to see their business initiatives from conception through launch.Be the end-to-end owner of the product; manages the business case, identifies the value proposition, defines the customer experience, builds out the product requirements, launches plan and sees the business through launch and customer adoption.Drafts strategy and product updates for the loanDepot's senior leadership team.Form insights and finds innovative ways to act on these insights, translate ideas into product designs, and harnesses the passion and energy of teams across the company to bring these designs into the world for our customers.Shapes the product vision and roadmap, defines the principles and framework that allows many teams to innovate quickly, and integrate these efforts into a coherent whole.Performs other duties and projects as assigned.Requirements: Demonstrated ability to define requirements, specifications, and metrics for successful web services and/or customer experiences efficiently and with quality.Demonstrated ability to formulate data-driven decisions that lead to results.Demonstrated ability to conceptualize, manage, and prioritize multiple projects.Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.Effective organizational and time management skills.Exceptional verbal, written and interpersonal communication skills.Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.Ability to organize and prioritize work schedules on a short-term and long-term basis.Ability to provide consultation and advice to management.Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.Ability to work with little to no supervision while performing duties.Five (5) to eight (8) years of product management experience, preferably in delivering customer-facing products/services.Minimum five (5) years of software development, testing, and technology or product management experience with internet businesses.Minimum two (2) years of experience translating customer needs into product features, user interface designs, and pricing models to deliver an unparalleled customer experience.Experience in market and customer analysis skills with demonstrated willingness and capability to learn new areas quickly.Experience using data and metrics to back up assumptions and assertions of business valueThe Perks: Competitive compensation reliant on ability & experience.Excellent benefits package including multiple health, dental & vision options.Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.401K with robust company match.15+ PTO days in addition to 8 paid company holidays.The opportunity to work for America's Lender under the vision of industry legend, Anthony Hsieh.We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#LI-SSPM17PI153081690

Keywords: loanDepot, Plano , Senior Product Manager - CRM, Executive , Plano, Texas