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Senior Delivery Director

Company: NTT DATA Corporation
Location: Plano
Posted on: February 24, 2021

Job Description:

Req ID: 113909 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking aSenior Delivery Director to join our team in Plano, Texas (US-TX), United States (US). The Senior Delivery Director will work with accounts having systemic delivery issues, analyzing the root cause of the issues and working to resolve them. Day to Day/Job Function

  • Accountable for the delivery of service commitments to customers for their account(s)
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
  • Identify opportunities for Growth and Innovation and supports planning and execution for the same.
  • Responsible for deal governance and technical certification of new solutions.
  • Owns task order approvals and contract change orders for the account(s)
  • Overall ownership of account financials, (P&L management), profit goals, and forecasts
  • Develops account plan for the account(s) in coordination with the Customer Executive who owns the integrated, final plan.
  • Aligns operational plans with functional strategy, approach and directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  • Coordinates the activities of technical solution team members to meet contract obligations.
  • Independently determines approach to managing teams, daily operations and manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Provides complex metrics and reporting support to all relevant stakeholders
  • Responsible for holding Customer Governance meetings and accountable for ensuring Crisis. Management/Business Continuity Plans are developed and active.
  • Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize the customer experience. Basic Qualifications:
    • Service Delivery management of multi-million, multi-project programs - 10+ years exp.
    • Project and Program Management - 10+ years exp.
    • Relationship and Team management - 5+ years exp. #LI-NAM#INDICS About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT DATA Corporation, Plano , Senior Delivery Director, Executive , Plano, Texas

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