Senior Delivery Director
Company: NTT DATA Corporation
Posted on: February 24, 2021
Req ID: 113909 NTT DATA Services strives to hire exceptional,
innovative, and passionate individuals who want to grow with us. If
you want to be part of an inclusive, adaptable, and
forward-thinking organization, apply now. We are currently seeking
aSenior Delivery Director to join our team in Plano, Texas (US-TX),
United States (US). The Senior Delivery Director will work with
accounts having systemic delivery issues, analyzing the root cause
of the issues and working to resolve them. Day to Day/Job
- Accountable for the delivery of service commitments to
customers for their account(s)
- Proactively identifies potential issues and drives resolution
to avoid customer impact and facilitate continuous
- Identify opportunities for Growth and Innovation and supports
planning and execution for the same.
- Responsible for deal governance and technical certification of
- Owns task order approvals and contract change orders for the
- Overall ownership of account financials, (P&L management),
profit goals, and forecasts
- Develops account plan for the account(s) in coordination with
the Customer Executive who owns the integrated, final plan.
- Aligns operational plans with functional strategy, approach and
directs the efforts of others in the achievement of the strategic
and operational objectives of the group.
- Coordinates the activities of technical solution team members
to meet contract obligations.
- Independently determines approach to managing teams, daily
operations and manages the hiring, staffing and maintaining of a
diverse and effective workforce.
- Responsible for career development/planning, performance and
pay discussions of team members.
- Provides complex metrics and reporting support to all relevant
- Responsible for holding Customer Governance meetings and
accountable for ensuring Crisis. Management/Business Continuity
Plans are developed and active.
- Builds and sustains effective communications with all
stakeholders and cross-functional teams to maximize the customer
experience. Basic Qualifications:
- Service Delivery management of multi-million, multi-project
programs - 10+ years exp.
- Project and Program Management - 10+ years exp.
- Relationship and Team management - 5+ years exp. #LI-NAM#INDICS
About NTT DATA ServicesNTT DATA Services is a global business and
IT services provider specializing in digital, cloud and automation
across a comprehensive portfolio of consulting, applications,
infrastructure and business process services. We are part of the
NTT family of companies, a partner to 85 % of the Fortune 100. NTT
DATA Services is an equal opportunity employer and will consider
all qualified applicants for employment without regard to race,
gender, disability, age, veteran-status, sexual orientation, gender
identity, or any other class protected by law.
Keywords: NTT DATA Corporation, Plano , Senior Delivery Director, Executive , Plano, Texas
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