Service Desk Manager
Company: RedRiver Systems, LLC
Location: Plano
Posted on: February 23, 2021
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Job Description:
This is a Full time / Direct Hire opportunityNo RelocationUS
Citizen, Green Card or TN-VisaNo Sponsorship or Transfer of Visa's
availableAll Candidates must currently live in the Dallas / Fort
Worth, TX area
The Service Desk Manager is responsible for the overall Service
Desk operation, including enhancements of existing operations and
development of new offerings. This position oversees the planning,
procurement, implementation, operations, maintenance and
obsolescence of the corporate technology assets. This positions
develops strategies and support plans to consistently exceed
service levels in a highly dynamic and fast changing environment;
proactively identify resource gaps and propose mitigation
plans.
--- Responsible for the overall financial performance of the
Service Desk--- Communicate new and enhanced processes--- Ability
to lead a team of personnel--- Manage the day-to-day operations of
the support team--- Manage the assigned financial aspect of the
team--- Demonstrate positive leadership to teammates--- Manage the
development process of new service offerings--- Ensure consistency
of images through use of imaging software for all locations.---
Operate under an agile and innovative framework, leveraging ITIL
best practices/standards --- Manage vendors and service providers
including SLAs, RFIs, RFPs and contracts--- Formulate and maintain
policies, procedures and documentation
Education/Experience:Bachelor's Degree5+ years of experience in
managing multiple, medium to large, cross-functional teams or
projectsHands on Service Desk Manager with End User Support
teamITIL required (Must have experience implementing policies and
procedures)HIPAA experience preferredSupporting O365 in a corporate
setting Powershell Scripting experience a plusIvanti Ticketing
System is a plus.ITIL Cert is a plus
Keywords: RedRiver Systems, LLC, Plano , Service Desk Manager, Executive , Plano, Texas
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