Service Desk Manager

Company: RedRiver Systems, LLC
Location: Plano
Posted on: February 23, 2021

Job Description:

This is a Full time / Direct Hire opportunityNo RelocationUS Citizen, Green Card or TN-VisaNo Sponsorship or Transfer of Visa's availableAll Candidates must currently live in the Dallas / Fort Worth, TX area
The Service Desk Manager is responsible for the overall Service Desk operation, including enhancements of existing operations and development of new offerings. This position oversees the planning, procurement, implementation, operations, maintenance and obsolescence of the corporate technology assets. This positions develops strategies and support plans to consistently exceed service levels in a highly dynamic and fast changing environment; proactively identify resource gaps and propose mitigation plans.
--- Responsible for the overall financial performance of the Service Desk--- Communicate new and enhanced processes--- Ability to lead a team of personnel--- Manage the day-to-day operations of the support team--- Manage the assigned financial aspect of the team--- Demonstrate positive leadership to teammates--- Manage the development process of new service offerings--- Ensure consistency of images through use of imaging software for all locations.--- Operate under an agile and innovative framework, leveraging ITIL best practices/standards --- Manage vendors and service providers including SLAs, RFIs, RFPs and contracts--- Formulate and maintain policies, procedures and documentation
Education/Experience:Bachelor's Degree5+ years of experience in managing multiple, medium to large, cross-functional teams or projectsHands on Service Desk Manager with End User Support teamITIL required (Must have experience implementing policies and procedures)HIPAA experience preferredSupporting O365 in a corporate setting Powershell Scripting experience a plusIvanti Ticketing System is a plus.ITIL Cert is a plus

Keywords: RedRiver Systems, LLC, Plano , Service Desk Manager, Executive , Plano, Texas