Senior Product Advisory Manager - Design Advisory Program

Company: Splunk
Location: Plano
Posted on: February 22, 2021

Job Description:

Senior Product Advisory Manager - Design Advisory Program Product Management and UX San Francisco, California Washington, D.C. Plano, Texas Denver, Colorado Austin, Texas Seattle, Washington Houston, Texas New York, New York Boston, Massachusetts Chicago, Illinois McLean, Virginia San Jose, California Boulder, Colorado Alexandria, Virginia At Splunk, we know that our customers are our best resource to innovate and deliver new products to the market. We have a dedicated team within the Product organization driving customer engagement during the most critical stages of product development through our portfolio of feedback programs. The Design Advisor Program, our newest addition to the portfolio, is responsible for partnering with our most strategic customers to drive unique and lasting product value through executive initiatives and roadmap alignment. The executive initiatives, the use cases they are trying to solve and product capabilities they need will become the foundation for how we build future products. As the lead of this program, you will own the strategic, operational and program management aspects as well as manage the individual customers that are chosen as our strategic design advisors. You will be responsible for gathering, prioritizing and formalizing specific initiatives in scope for the program and customer. Those initiatives will be defined together with the Customer as well as key team members from the Field, Product Management and Engineering. You're deeply passionate about customers, who has a rich history of leading customer relationships, driving cross-functional collaboration and growing customer adoption in the enterprise software space. You're not afraid to jump in, ask a lot of questions and take initiative where it is needed. You're resourceful, scrappy and comfortable with ambiguity, quickly hitting the ground running with limited information. You should be innately curious about the challenges our customers face and focused on constantly striving to bring value for our customers through our technology and expertise. And most importantly, you love being part of a team that obsesses about helping everyone: a customer or fellow Splunker! Responsibilities

• Lead strategy and execution of the Design Advisor program and provide supplementary support for additional initiatives within the portfolio of our feedback programs.
• Define the program's operating model, build the portfolio of customers and serve as the Product Management Liaison to our most strategic customers.
• Engage with Product and Engineering to translate customer feedback into product requirements, identify the key team members to help drive requirements gathering, initiative creation and reaching resolution
• Design a systematic approach for initiative tracking and ongoing status reporting at the Executive and Operational levels
• Partner with internal Field teams (e.g. services, sales, support) to design and execute optimal account plan for each customer Requirements
  • 8 - 10 years of direct customer facing experience in a Pre or Post sales capacity for enterprise software (SaaS preferred), regularly collaborating with strategic and technical resources and driving deep discovery sessions
  • Strong project execution and analytical abilities, managing sophisticated, multifaceted programs resulting in measurable successes and program growth.
  • Able to see the big picture and lead the strategic roll-out, while also being hands-on and in the details for each customer in the program.
  • Excel at decision-making, consensus building and conflict management. Be able to juggle multiple, ambitious priorities. Communicate and act upon risks appropriately.
  • Works effectively in an unstructured environment requiring new perspectives and creative approaches.
  • Strong passion for collaboration, teamwork, quality and attention to detail
  • Willing to travel up to 25% (once COVID restrictions are removed) Education
    • A Bachelor's degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience
    • MBA preferred but not required What We Offer You:
      • The opportunity to be a member of a brand new business unit working like a startup but with a large community of passionate users
      • The opportunity to work with a set of outstandingly hardworking and dedicated peers, all the way from engineering and QA to product management and customer success -- Splunk thrives with disruption and diversity
      • A constant stream of new things for you to learn and an opportunity for growth and mentorship. We believe in growing our employees through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
      • A stable, collaborative and encouraging work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
        
        Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.
        
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