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Division Service Manager

Company: Liberty Mutual Insurance
Location: Plano
Posted on: January 11, 2021

Job Description:

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work-- US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. The Division Service Manager has overall service management responsibility for a book of business within the Division. Responsible for recruiting, training and development of Service Managers. Establishes overall objectives of the service team in line with the business objectives. Coordinates distribution and service related issues with internal departments. Responsible for managing external relationship issues (agents/brokers, customers, industry associations, , etc.). ,* Oversees delivery of the full scope of Account Management Services to customers and/or ex customers, agent/broker partners through staff Service Managers.* Establishes overall objectives of the team that support SBU goals and business plan. Responsible for the recruitment, hiring, training and development of Service Managers.* Establishes objectives, assigns accounts and monitors workload. Completes performance appraisals and provides coaching and career guidance to staff.* Responsible for establishing and maintaining relationships with key customer contacts and agents/brokers, assisting Distribution and Underwriting with key prospects, stewardship and renewal presentations.* Maintains overall responsibility for resolution of service issues.* Manages appropriate delivery of service by segment to ensure account level profitability and retention programs to include all stewardship components.* Works in conjunction with H.O. Service Management to evaluate workflow processes to determine effectiveness and compliance. Identifies methods to reduce costs and/or enhance customer service and also participates in the development of new programs and organizational change.* Assists Division General Manager and H.O. Service Management with budgeting and expense control issues.* Participates in annual planning process and has administrative responsibility to oversee fixed assets for the service area.Qualifications: * Bachelor's Degree plus at least 10 years of business experience (50% of which in a management capacity).* Effective marketing, leadership, interpersonal and analytical skills.* Must have demonstrated ability to express ideas clearly and concisely (both oral and in written form).* Advanced knowledge of commercial claims, risk management, and applicable state regulations, basic knowledge of underwriting, plan construction, pricing, service contracts, and funding/financial security agreements is also a must.* A masters' degree, ARM designation or CPCU is strongly recommended.

Keywords: Liberty Mutual Insurance, Plano , Division Service Manager, Executive , Plano, Texas

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