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Customer Success Engineer

Company: Apex Systems
Location: Plano
Posted on: July 6, 2024

Job Description:

Title: Customer Success EngineerLocation: Fully on-site in Plano, TXDuration: Year contractExact Compensation: $41.38 an hourDescription:

  • Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
  • Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
  • Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
  • Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
  • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.Target Qualifications:
    • 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
    • Experience using a customer centric approach to be able to communicate findings to the product team
    • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
    • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
    • Network Security certification from Palo Alto Networks (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
    • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
    • Experience in customer escalations, account management, and project management.
    • Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
    • Education: Bachelors or Masters in Cybersecurity or another Engineering degree

Keywords: Apex Systems, Plano , Customer Success Engineer, Engineering , Plano, Texas

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