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Principal Engineering Tech

Company: Comcast Corporation
Location: Plano
Posted on: July 3, 2024

Job Description:

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
While managing the team to meet goals, you will be identifying ways to scale and simplify our process to help the team work smarter. Production and Project support of voice network, applications, UC, and cloud-based communication solutions and platforms.
Manage a team of engineers working toward the activation of new product integrations for a defined set of clients, ensuring proper requirement gathering, client-specific solution development, technical configuration, quality assurance and client education. Ensures team preparedness and effectiveness for escalation and direct resolution of blockers and conflicts rising from team's project execution.
Ensure team's ability to provide excellent technical guidance for clients' broader use of products and technical vetting for proposed usage of new products, acting as the primary technical liaisons for assigned accounts and client prospects, includes technical demonstrations.
Oversee product-development-aligned resources in the implementation of best practices, technical documentation and internal training curriculums for the servicing of new products and product features. Recommend changes in operational strategies, policies and procedures to the proper decision-makers.
Ensure proper team staffing and training for a set of assigned product areas, working with revenue team's management to prioritize project staffing when resources are constrained.
Ensure escalation and resolution of high-sensitivity technical support tickets for in-production integrations related to team's accounts.
Manage team performance and workload, identifying and addressing risks and opportunities in servicing key accounts, working toward maximization of soundly completed projects as a measurement of increased product usage by the client.
Oversee the hiring and onboarding as well as ongoing training and progression of all team members.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Bachelor's Degree
Relevant Work Experience

Keywords: Comcast Corporation, Plano , Principal Engineering Tech, Engineering , Plano, Texas

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