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Support Engineer (Palo Alto)

Company: Disability Solutions
Location: Plano
Posted on: April 3, 2024

Job Description:

Position:Support Engineer (Palo Alto)Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. In this role, you will provide post-sales technical support to Palo Alto Networks End User Customers via phone, email, and online collaboration tools. You will work to diagnose, troubleshoot or reproduce customer issues and qualify escalations as well assist in fault isolation and root cause analysis. The result of your efforts is an important career that impacts our daily lives in the digital age. What You'll Be Doing

  • Remotely providing technical support to customers and partners throughout North America (US and Canada)
  • Provide configurations, troubleshooting and best practices to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
  • Publish technical support bulletins and other technical documentation in the knowledge base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Participation in on-call duties as required
  • Meet KPI metrics as required What We Are Looking For
    • Excellent written and verbal communication skills
    • Fluent in English. Knowledge of Spanish or French is a plus
    • 1-3 years of experience in a technical support role
    • Ability to work independently with minimal oversight as part of a broader support team
    • Palo Alto experience desired, or; experience with Cisco, Checkpoint, Juniper, Fortinet, or other NGFW is desirable
    • Palo Alto PCNSA or PCNSE or Cisco CCNA or CCNP is desirable
    • Desire for continuous growth of technical skills and certifications through formal training or self-study in our expansive security lab environment
    • B ase firewall configurations, High Availability, Security Policies, Network Address Translations and Remote Access VPNs desirable
    • Experience with Layer 7 application protocols (DNS, DHCP, HTTP/HTTPS) desirable
    • Experience with Authentication Protocols (Radius /TACACS) is desirable Work Arrangement:
      • Fully Remote : Must be able to travel to an Arrow office location as requested by Arrow leadership What's In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, includingvarious compensation plans, and a solid benefits package.
        • Medical, Dental, Vision Insurance
        • 401k, With Matching Contributions
        • Generous Paid Time Off
        • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
        • Growth Opportunities
        • Short-Term/Long-Term Disability Insurance
        • And more!Annual Hiring Range/Hourly Rate:$63,100.00 - $76,450.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-TX-Texas (Remote Employees)Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.Time Type:Full timeJob Category:SalesEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

Keywords: Disability Solutions, Plano , Support Engineer (Palo Alto), Engineering , Plano, Texas

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