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Senior Site Reliability Engineer (Dynatrace)

Company: Fisher Investments
Location: Plano
Posted on: April 2, 2024

Job Description:

Are you looking to join a global technology department for an industry-leading investment firm? Fisher Investments is looking for motivated technologists to support our growing business. If you are looking to make a difference as we develop scalable solutions to support global growth, this may be the right opportunity for you!

The Opportunity:

The Senior Site Reliability Engineer enables our Observability platform for Technology teams by installing and configuring the tools needed to support the activities such as logging, tracing, alerting, visualization. You will support the entire Technology organization with platforms and tools needed to enable Fishers Observability platform (APM, Logging, Tracing, Alerting, Visualization, AIOps). You will report to an Application Development Team Leader for the Observability Platforms team.

The Day-to-Day:

  • Design, configure and sets up observability platform tools (Dynatrace), both on-premises and cloud-based, to guide application development efficiencies and improve operational stability of the applications
  • Work with SRE Manager and Architect to develop monitoring capabilities strategy and Roadmaps and accomplish agreed upon priorities
  • Develop tooling and processes to increase automation of monitoring and adherence to security and audit systems and controls
  • Integrate and configure additional tools/frameworks to support and enable automation of various monitoring activities across the enterprise using tools like Ansible, Terraform
  • Perform analytics on incidents and usage patterns to better predict issues and take proactive actions
  • Collaborate across the department to gauge the effectiveness and efficiency of existing systems
  • Foster the adoption of SRE tools and capabilities across Technology groups
  • Partner with Service owners to implement Service Level Metrics & Service Level Objectives that act as service level health indicators
  • Measure, communicate and support enterprise platforms stability, scalability and technology organizations maturity in DevOps
  • Resolve issues, alerts, and incidents based on predefined service level agreements regarding system availability, performance, and service levels
  • Coordinate with other departments on lapse in services, performing root cause analyses
  • Provide international and 24/7 support via on-call duties and working a flexible off-hours schedule for planned and unplanned maintenance
    Your Qualifications:
    • Bachelor's degree in MIS, computer science, math, or other science field required, advanced degree in a related field
    • 10 years plus overall in application engineering
    • 5+ years of SRE experience (architect or engineer) with SRE/Observability platforms like Dynatrace, Azure Monitor, Splunk and PagerDuty
    • Experience configuring Dynatrace Dashboards, Alert Profiles, Management Zones, workflows
    • Experience with automation tools like Ansible and Terraform
    • Experience in Systems Architecture, in-depth knowledge on SRE, IT Operations, Cloud, Coding and Scripting experience with Java, JavaScript, python and .NET, understanding of AI/ML
    • 3+ years' experience monitoring applications using various SDLC methodologies preferably Agile
    • Minimum of 3 years of technology design expertise which includes Performance, Security, Availability, as well as, Operations, Monitoring and Support
    • 2+ years of experience in Relational database management skills like MSSQL, MySQL, SQL, PostgreSQL or MongoDB
    • 2+ years of experience in any of the scripting languages like Unix Shell Scripting, Python, or PowerShell
    • 2+ years of experience in technology design expertise which includes Containerization, Performance, Security, Availability, Operations, Monitoring, and Support
    • Experience in a regulated industry; financial services experience
      Why Fisher Investments:

      We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
      • 100% paid medical, dental and vision premiums for you and your qualifying dependents
      • A 50% 401(k) match, up to the IRS maximum
      • 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3 days of sick time for California employees)
      • Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care
      • $10,000 fertility, hormonal health and family-forming benefit
      • Opportunity to participate in our hybrid work from home program. This program is subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to 75 days per year

Keywords: Fisher Investments, Plano , Senior Site Reliability Engineer (Dynatrace), Engineering , Plano, Texas

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