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Network Support Engineer III (EV Charging Solutions)

Company: Noodoe Inc.
Location: Plano
Posted on: May 28, 2023

Job Description:

Noodoe, a leading provider of end-to-end cloud management solutions for electric vehicle (EV) chargers, is seeking an experienced Network Support Engineer III to join our growing Support team. With a focus on networking and customer support, this role will be instrumental in improving our services and expanding our processes. The ideal candidate will have a strong background in network troubleshooting, cellular connectivity, and wireless network architecture.
As a Network Support Engineer III, you will:

  • Provide remote networking support to field technicians and assist with in-depth technical log analysis
  • Troubleshoot and resolve network configuration issues, offering customer support as needed
  • Collaborate with cross-functional teams, such as Sales, Product, and R&D, to address customer concerns and provide technical insights
  • Contribute to the development of technical documentation, including user guides, troubleshooting manuals, and knowledge base articles
  • Demonstrate expertise in 4G/LTE and/or 5G 3GPP technologies
  • Work in our System Integration Lab (Plano, TX) to reproduce, troubleshoot, and investigate cellular connectivity-related issues
  • Develop Root Cause Analysis (RCA) for outages or performance issues and provide updates/resolutions on open tickets
  • Review and improve existing Support SOPs, identifying missing steps or issues
  • Collect logs and perform log analysis for discussions with Tier 3/R&D on various issues
  • Analyze medium severity issues (sev2 & sev3) to meet agreed SLA requirements - 3rd level incident analysis
  • Collaborate with global teams across a 13-hour time difference

    To excel in this role, you should bring:

    • Preferred 3 years of telecom work experience
    • Strong knowledge of wireless network architecture concepts, particularly in the LAN/RAN domain
    • Familiarity with UNIX/LINUX operating systems
    • Knowledge of EVSE devices preferred but not required
    • Ability to develop scripts and tools to assist with report generation and analysis
    • Experience working under pressure, adapting to ad-hoc schedules and/or participating in an on-call environment
    • In-depth understanding of wireless network architecture, protocols, and standards
    • Capability to work remotely - Work generally is performed at home and in an office/lab environment - may need to travel 0 to 10%

      Join our dedicated team at Noodoe to help shape the future of EV charging solutions and contribute to a more sustainable world. Apply now to become our next Network Support Engineer III.
      All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.

Keywords: Noodoe Inc., Plano , Network Support Engineer III (EV Charging Solutions), Engineering , Plano, Texas

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