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A/V Conferencing Support Engineer

Company: Kforce Technology
Location: Plano
Posted on: March 17, 2023

Job Description:

Kforce is immediately adding a full-time A/V Conferencing Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Plano, TX.


  • In this role, the A/V Conferencing Support Engineer will provide Level 1 technical support to customer end users

  • Support customer end users with user training for self-scheduling conferences

  • Assist customers in scheduling and launching video conference calls

  • Open incident tickets for incidents and maintain the customer incident management and CMDB systems

  • Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests; This includes installing and removing video equipment as requested

  • Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team

  • The A/V Conferencing Support Engineer will provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals

  • Update and maintain customer video environment-documentation and process documentation

  • Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment

  • Validate end-to-end service functionality upon completion of installation activities

  • As an A/V Conferencing Support Engineer, you will de-install and dispose of displaced hardware/assets as required, following customer asset disposal policies

Keywords: Kforce Technology, Plano , A/V Conferencing Support Engineer, Engineering , Plano, Texas

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