A/V Conferencing Support Engineer

Company: Kforce Technology
Location: Plano
Posted on: March 17, 2023

Job Description:

Kforce is immediately adding a full-time A/V Conferencing Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Plano, TX.



Responsibilities:

• In this role, the A/V Conferencing Support Engineer will provide Level 1 technical support to customer end users
  
  
• Support customer end users with user training for self-scheduling conferences
  
  
• Assist customers in scheduling and launching video conference calls
  
  
• Open incident tickets for incidents and maintain the customer incident management and CMDB systems
  
  
• Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests; This includes installing and removing video equipment as requested
  
  
• Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team
  
  
• The A/V Conferencing Support Engineer will provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals
  
  
• Update and maintain customer video environment-documentation and process documentation
  
  
• Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment
  
  
• Validate end-to-end service functionality upon completion of installation activities
  
  
• As an A/V Conferencing Support Engineer, you will de-install and dispose of displaced hardware/assets as required, following customer asset disposal policies
  
  

Keywords: Kforce Technology, Plano , A/V Conferencing Support Engineer, Engineering , Plano, Texas