L3 SCCM Engineer
Company: Tekfortune Inc.
Posted on: January 27, 2023
Tekfortune is a fast-growing consulting firm specialized in
permanent, contract & project-based staffing services for world s
leading organizations in a broad range of industries. In this
quickly changing economic landscape, virtual recruiting and remote
work are critical for the future of work. To support the active
project demands and skills gaps, our staffing experts can help you
find the best job for you.
ROLE AND RESPONSIBILITIES:
" Perform varying degrees of problem analysis and resolution of
software and hardware issues relating to desktops and laptops.
Perform the below activities while adhering to Service Level
Agreements (SLA) and be able to independently prioritize based on
" Perform Installs, Moves, Adds and Changes (IMACs) of hardware and
" Become familiar with local and regional infrastructure, key
contacts, and escalations in regards to other teams in the
" Demonstrate outstanding understanding and communication when
working with clients
" Perform break-fix support for a wide range of hardware and
software (site specific software competency will be trained while
on the job)
PREFERRED SKILLS AND COMMON TASKS ON THE JOB:
" Experience-based Windows 7 support
" BitLocker encryption o Configuration/imaging
" Crash/BSOD resolution o Installation environment
" General Windows OS troubleshooting
" Hardware support and troubleshooting
" Troubleshooting hardware issues
" Replacing desktop/laptop hardware
" Installation of peripheral devices
" Microsoft Office proficiency
" Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint
(usage and support)
" Visio, Project (support)
" Able to create documentation and contribute to KB articles
" O365 support
" Basic network troubleshooting
" Experience working with basic network hardware (switches)
" Troubleshooting connectivity issues
" Thorough understanding of wireless/wired networks
" Customer service skills
" Comfortable working with people in a professional setting
" Able to provide a calming demeanor when frustrated with the
customer to reach a positive conclusion
" Flexibility to work in a 24x7 work environment.
" Excellent communication skills and telephone manner.
For more information and other jobs available please contact our
recruitment team at . To view all the jobs available in the USA and
Asia please visit our website at .
Keywords: Tekfortune Inc., Plano , L3 SCCM Engineer, Engineering , Plano, Texas
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