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Tier 3 Network Support Engineer

Company: Insight Global
Location: Plano
Posted on: January 15, 2022

Job Description:

A cybersecurity company in the Plano, Texas area is looking for a Tier 3 Support Engineer to join their team. This role will function as Tier 3 engineering support as well as a liaison between technical support and engineering to discuss and prioritize customer issues and develop solutions. In this role you will work closely with multiple teams to gain an in-depth understanding of the companys software systems and architectures. It will also require you to participate in customer support calls to gain knowledge of their environments. Based off issues that arise, you will need to write detailed JIRA tickets that effectively communicate the cause of issues, how to reproduce, and offer potential solution ideas. Minimum Requirements- 3 to 5 years of experience in technical support type roles (tier 2 and higher)- In depth understanding of modern internet protocols including DNS, TCP/IP, VLANs, Ethernet, SSL/TLS- Ability to read and understand code written in C++/Python/Perl- Strong Linux systems background- Proficiency in SQL databases and performing ad-hoc SQL queries- Ability to interpret network packet captures through programs such as Wireshark- Ability to use GDB to debug running software Desired Skills- Technical support experience for supporting network products- Software development experience on networking products or solutions- CCNA or equivalent network engineering experience- Familiarity with Fedora and RedHat administratio

Keywords: Insight Global, Plano , Tier 3 Network Support Engineer, Engineering , Plano, Texas

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