Tier 2 UCaaS Engineer
Posted on: January 13, 2022
Comcast Business offers technology solutions ranging from
Ethernet, internet, and WiFi connectivity to voice, television, and
managed Enterprise solutions to power businesses of all sizes to
perform better. From small businesses to mid-market and large
Enterprise organizations, Comcast Business serves business
customers across the country. Powered by an advanced, Gig-speed
network and backed by 24/7 technical support, Comcast Business is
one of the largest contributors to the growth of Comcast Cable. The
organization is the nation's largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market, recognized by leading industry associations as one of the
fastest growing provider of Ethernet services."
Job Summary Responsible for the designing, administrating and
maintaining of the telephony infrastructure. Designs, deploys and
tests the network telephony infrastructure. Ensures network
telephony performance and availability to meet enterprise
objectives. Develops and defines network telephony standards,
practices and processes. Has in-depth experience, knowledge and
skills in own discipline. Usually determines own work priorities.
Acts as resource for colleagues with less experience.
Researches and assesses available network telephony technologies in
relation to the Company's current and future needs.
Keeps abreast of industry and technology trends, available products
Evaluates and recommends specific products and platforms to provide
cost effective solutions that meet architectural requirements.
Provides comprehensive network telephony designs (cost estimates,
product recommendations, configurations and implementation plans)
for capital and operating projects.
Provides technical guidance to network telephony technical and
Creates and maintains technical drawings and supporting
documentation of the Company's network telephony
Analyzes root causes to quickly recover from network telephony
service interruption and to prevent recurring problems.
Coordinates with outside vendors for the proper designing,
monitoring, maintenance and configuration of network telephony
Validates invoices and inventory, detects any discrepancy between
usage patterns to carrier plans.
Applies advanced engineering methodologies in one or more
engineering areas. Contributes to development of new principles and
Consistent exercise of independent judgment and discretion in
matters of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Plano , Tier 2 UCaaS Engineer, Engineering , Plano, Texas
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