Premium Support Engineer - USG
Company: Palo Alto Networks
Location: Plano
Posted on: February 23, 2021
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Job Description:
Company Description
At Palo Alto Networks--, everything starts and ends with our
mission:
Being the cybersecurity partner of choice, protecting our digital
way of life.
We are a company built on the foundation of challenging and
disrupting the way things are done, and we're looking for
innovators who are as committed to shaping the future of
cybersecurity as we are.
Job Description
Our Mission
At Palo Alto Networks-- everything starts and ends with our
mission:
Being the cybersecurity partner of choice, protecting our digital
way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Your Career
Our methodology is first class support. We've been recognized for
it as an industry leader and we're dedicated to continuing this
standard. In this role, you will work with our technical account
managers to personalize our customer's experience. You will learn
your client's business objectives in and out within their technical
environment and focus on mitigating risks and resolving any
technical issues in their networks. You're close to the deployment
of cybersecurity solutions - and we need you to recognize risks
before they arise. You get a thrill from seeking out complex issues
and find their resolutions - and you don't wait for those issues to
be escalated from our clients. Instead, you find them. You'll be
working hand in hand with our developers to reproduce the issues
you find and develop permanent solutions to prevent them in the
future.
Your Impact
Qualifications
Your Experience
Additional Information
The Team
Our technical support team is critical to our success and mission.
As part of this team, you enable customer success by providing
support to clients after they have purchased our products. Our
dedication to our customers doesn't stop once they sign - it
evolves. As threats and technology change, we stay in step to
accomplish our mission.
You'll be involved in implementing new products, transitioning from
old products to new, and will fix integrations and critical issues
as they are raised - in fact, you'll seek them out to ensure our
clients are safely supported. We fix and identify technical
problems, with a pointed focus of providing the best customer
support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or accommodation due to a disability or special need, please
contact us at [email protected]
Palo Alto Networks is an equal opportunity employer. We celebrate
diversity in our workplace, and all qualified applicants will
receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
protected characteristics.
All your information will be kept confidential according to EEO
guidelines.
Keywords: Palo Alto Networks, Plano , Premium Support Engineer - USG, Engineering , Plano, Texas
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