IT Support Engineer background in Window, o365 and AD
Company: Insight
Location: Plano
Posted on: February 22, 2021
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Job Description:
Requisition Number: 80255 Insight Enterprise is seeking an IT
Support Engineer with a background supporting Windows, o365 and AD.
This is an onsite position working with our customer in Plano, TX.
This position is a 12-month W2 contract with the possiblity of
permanent hire. If you are seeking an exciting opportunity and have
the skillset listed below, we would love to speak with you!You will
be supporting end users on a variety of issues related to computer
systems, software, and hardware. Must have good technical knowledge
and be able to communicate effectively to understand the problem
and explain its solution. Document, track and monitor the problem
to ensure a timely resolution.Responsibilities include but not
limited to: Support, monitor, test, and troubleshoot a variety of
hardware and software problems. Install, and configure Windows
based workstations in a Microsoft Active Directory and Office365
environment. Develop and implement Service Desk solutions to
improve efficiency, productivity, and user experience. Support
projects throughout the organization that include changes to our IT
environment.Knowledge, Skills, Abilities: Accountability -
Demonstrates an understanding of the link between one's own job
responsibilities and overall organizational goals and needs and
performs one's job with the broader goals in mind. Customer Focus -
Demonstrates concern for meeting end-user needs and providing top
notch service. Decision Making - Makes good decisions using a
combination of analysis, knowledge, experience, and judgment.
Analyzes and distinguishes core problems by looking at the
symptoms. Interpersonal Relationships - always Demonstrates
appropriate and professional behavior. Uses a high degree of tact
and diplomacy in working with others. Results Focused -
Demonstrates concern for achieving or surpassing results against an
internal or external standard of excellence, shows a passion for
improving the delivery of services with a commitment to continuous
improvement.Education / Experience Requirements: Associate degree
in Computer Science or related field, preferred, or 3 - 5 years
equivalent, relevant experience. 3+ years desktop support
experience and knowledge of Microsoft Windows OS. 1-3 years
Office365 administration experience 1-3 years Active Directory
experience Demonstrated experience of continuously expanding and
leveraging knowledge of technology, market and industry trends with
success in identifying, recommending and implementing best
practices and methodologies. Ability to be flexible with tasks
during major outages and to work overtime as needed. Proficient in
O365 (Word, Excel, PowerPoint), Outlook, SharePoint, service
delivery management tools such as ServiceNow and related
cloud-based technology systems.Key Non-Technical Skills: The
ability to work in a team environment but is able to work through
technical issues on their own with minimal guidance. Excellent
communication skills (verbal, written, presentation) with all
levels of the organization. Ability to work with non-technical
users in a positive, polite, and supportive way.The position
described above provides a summary of some the job duties required
and what it would be like to work at Insight. For a comprehensive
list of physical demands and work environment for this position,
click here .Today, every business is a technology business. Insight
Enterprises, Inc. empowers organizations of all sizes with Insight
Intelligent Technology Solutions--- and services to maximize the
business value of IT. As a Fortune 500-ranked global provider of
digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we
help clients successfully manage their IT today while transforming
for tomorrow. From IT strategy and design to implementation and
management, our 11,000 teammates help clients innovate and optimize
their operations to run smarter. Discover more at insight.com.
Keywords: Insight, Plano , IT Support Engineer background in Window, o365 and AD, Engineering , Plano, Texas
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