PlanoRecruiter Since 2001
the smart solution for Plano jobs

Technical Support Engineer - XSOAR (US Gov't)

Company: Palo Alto Networks
Location: Plano
Posted on: September 16, 2020

Job Description:

Company DescriptionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.Job DescriptionYour CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).Your ImpactProvide Technical Support to customers and partnersProvide technical services include writing scripts, troubleshooting and best practices to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical Support Bulletins and other technical documentation in the Knowledge BaseReview of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.Travel to customer sites in the event of a critical situation to expedite resolution as requiredProvide on-call support 24x7 on an as needed basisProvide configurations, troubleshooting and best practices to customers.Work with our Engineering team and influence the operability of the product.Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issuesQualificationsYour Experience5+ years of related experience.Required experience with supporting EndPoint software products.Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging).Experience with Android OS based applications (Installation, troubleshooting, Debugging).Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS).Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC).Knowledge of SIEM, vulnerability management tools and firewalls.Experience understanding malware, exploits, operating system structure and behavior.Experience with batch scripting and Python is a plusStrong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.Knowledge of Cloud infrastructure a plusKnowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plusBS/MS or equivalent experience required.Additional InformationThe TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Keywords: Palo Alto Networks, Plano , Technical Support Engineer - XSOAR (US Gov't), Engineering , Plano, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Auto body painters & Auto body technicians
Description: AUTO BODY AND PAINT br br PROFESSIONALS OF ALL LEVELS br br Compensation is based on level of experience with opportunity to grow your career br Competitive Pay
Company: Carvana
Location: Ponder
Posted on: 09/22/2020

AUTO BODY PAINTERS & AUTO BODY TECHNICIANS
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Colleyville
Posted on: 09/22/2020

Auto Body Technician
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Ponder
Posted on: 09/22/2020


Auto Body Technician
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Aledo
Posted on: 09/22/2020

AUTO BODY PAINTERS & AUTO BODY TECHNICIANS
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Burleson
Posted on: 09/22/2020

Auto body painters & Auto body technicians
Description: AUTO BODY AND PAINT br br PROFESSIONALS OF ALL LEVELS br br Compensation is based on level of experience with opportunity to grow your career br Competitive Pay
Company: Carvana
Location: Burleson
Posted on: 09/22/2020

AUTO BODY PAINTERS & AUTO BODY TECHNICIANS
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Haslet
Posted on: 09/22/2020

Auto Body Mechanic
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Coppell
Posted on: 09/22/2020

AUTO BODY PAINTERS & AUTO BODY TECHNICIANS
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Newark
Posted on: 09/22/2020

Auto Body Mechanic
Description: AUTO BODY AND PAINT 10 PROFESSIONALS OF ALL LEVELS 10 10 Compensation is based on level of experience with opportunity to grow your career 10 Competitive Pay Rate No
Company: Carvana
Location: Lake Dallas
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Plano RSS job feeds