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4G/5G Tier2 Network Support Engineer

Company: Worldlink US
Location: Plano
Posted on: September 16, 2020

Job Description:

TITLE: 4G/5G Tier2 Network Support EngineerPOSITION TYPE: (W2 Contractor)LOCATION: Plano, TXABOUT Worldlink:WorldLink is a rapidly growing information technology company at the forefront of technical revolution. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.For more information about our craft, visit https://worldlink-us.com.WHO we're looking for:Job Title: 4G/5G Tier2 Network Support EngineerFull-Time (W2 Contractor)Work Location:--Plano, TXIf you have ambitions to be a part of a Best in Class organization, Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through innovative technology & products. The dynamic culture at offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, this is the place to be.We are looking for a 4G LTE / 5G NR Tier 2 Network Support Engineer to join our Wireless Networks team. You will be a key contributor being technical interface to customer market teams. You will have your finger on the pulse of the entire customer network. You will monitor the network health, make improvement recommendations and repair the network. You represent when leading network outages in a multi-vendor environment.------Essential Duties and Responsibilities:Provide in-depth technical log analysis, check network configuration, and support customer as neededKnowledgeable on 3G 3GPP2, 4G, or 5G 3GPP technologiesBe able to work in System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating poor performance related issuesStrong on customer support as well as data analysis of logs and pcaps etcMust be able to drive for resolutions with other Engineering team on an open ticketProvide 24/7 support as needed (shift rotation) for commercial Network outages and network performance issues.--Also provide technical reviews and provide support to customers as neededExperience with wireless network architecture, protocols, RF optimization and standardsDevelop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)Be able to review various Engineering MOPs and identify missing steps or issues if anyBe able to proactively perform data audit, SW/FW audit, and health check of the OSS if neededBe able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issuesResolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysisProvide updates and resolutions on open ticketsSuccess Criteria:Be able to train provide guidance and support to other team members on new project, processes, etc. as neededOther Skills:Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.Be able to develop tools and scripts to automate tasks on OSS and eNBs would be huge plus.Necessary Skills and attributes:The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives.Work independently in determining ones personal work schedule to be productive.--Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.----Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems.--The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others.Demonstrated ability to interact at multiple levels within customers organizations.--Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations.Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience.Ability to achieve results within established time frames and requirements.----Develop accurate proposals and designs to meet customer needs.Physical/Mental Demands:Provide continuous support to customers 7X24 and be part of shift rotation.Report to work at prescribed shift change.Taking ownership of activities during the shift.--Work generally performed in an office or remote environment.Operate PC and product test equipment more than 75% of work time.Education, Work experience and necessary Skills & Attributes:BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experienceGood knowledge of wireless network architecture concepts especially in RAN domainGood knowledge of UNIX/LINUX operating systemsGood customer support experienceGood analytical skills to investigate and evaluate trending data for issue resolutionAbility to develop scripts and tools to aide with the reports generation and analysis will be a plusPhysical and Mental Demands:Must be able to work under pressure and willing to work on the ad-hoc schedule and/or on-call environment.Work generally is performed in an office and/or lab environment - may need to travel 0 to 10%Operate PC and product test equipment more than 75% of work time.--This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all. WorldLink, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to factors including race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.--People with disabilities who need assistance with any part of the application process should contact us--WHAT we'll bring:During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:--------------Medical Plans--------------Dental Plan--------------Vision Plan--------------Life & Accidental Death & Dismemberment--------------Short-Term Disability--------------Long-Term Disability--------------Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection--------------401(k)--------------Paid Time OffWHAT you should know:Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.WorldLink is an Equal Opportunity Employer and considers applicants for all positions without regard to factors including race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us

Keywords: Worldlink US, Plano , 4G/5G Tier2 Network Support Engineer, Engineering , Plano, Texas

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