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Onsite Applications Support Engineer (Dallas, TX)

Company: NetScout Systems
Location: Plano
Posted on: March 28, 2020

Job Description:

Job ID: Company Name: NETSCOUT Netscout is currently looking for a Applications Support Engineer to work in Dallas, TX. Description: Principal Technical Support Engineer - OSE Job Description NETSCOUT is continuing to grow & our Support Services Team is expanding! We are currently seeking an On-site Applications Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. Self-motivation is required as this is a very proactive position but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business. Essential Responsibilities: - Work with customers to troubleshoot and resolve complex network and product issues - Interface with our world-class support, development and SQA teams to identify and to resolve product issues - Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions - Advise customer on network management best practices using NETSCOUT product suite Required Experience - Bachelor's Degree in Computer Science/Network Security or equivalent discipline - Minimum of 7 years in network management supporting external customers - 2 plus years in critical and managed customer care - Proven expertise in customer relationship and management - Network Management experience in environment preferred - Experience working remotely, but cooperatively with HQ - Demonstrated ability to identify and resolve complex network problems - Cisco Certification (CCNA minimum, CCNP preferred) - Linux Certification (RHTC minimum) - Knowledge of Windows and Unix operating system environments - Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base) - Ability to multi-task with strong attention to detail - Ability to travel up to 25% - Project Management Certification a plus (PMP) - Server Hardware Support Certification a plus (Dell DOSD) - VMware Certification a plus - Ability to multi-task with strong attention to detail - Financial industry experience preferred All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status. Position Type: Full-Time/Regular Requirements: Education Bachelors (or equivalent work experience) Job Type Full-Time Location United States (US), US-Texas (TX), TX - Plano Preferred Language English

Keywords: NetScout Systems, Plano , Onsite Applications Support Engineer (Dallas, TX), Engineering , Plano, Texas

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