Volunteer Support Coordinator, Area 4

Company: Girl Scouts Of Northeast Texas
Location: Richardson
Posted on: April 1, 2026

Job Description:

Description About Girl Scouts of Northeast Texas: Girl Scouts of Northeast Texas (GSNETX) offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better. Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world. At Girl Scouts of Northeast Texas, you can build a rewarding career in everything from working hands-on with girls, to accounting, human resources and project management, to marketing, research—and more. Job summary: The Volunteer Support Coordinator builds and sustains thriving Girl Scout communities by supporting, developing, and celebrating the volunteers who make Girl Scouts possible. As a relationship-driven, data-informed partner, the Coordinator ensures new and existing troop leaders—and the Service Unit (SU) teams who support them—feel valued, equipped, and connected. This role applies the GSUSA Community Engagement Model to understand the needs and goals of volunteers and caregivers, proactively remove barriers, and create personalized pathways for long-term success in Girl Scouts. Through intentional communication, consistent check-ins, and expert guidance, the Coordinator strengthens troop experiences, improves volunteer retention, and ensures councils meet membership health and renewal goals. The Volunteer Support Coordinator is a core connector across Membership, Placement, Girl Experience, Product Programs, and Community Engagement. Core purpose for this role: •Retain volunteers and girls by ensuring troop leaders receive exceptional, proactive support—especially in their first year. •Equip, coach, and elevate troop leaders and SU teams to deliver high-quality Girl Scout experiences. •Create strong community-based support systems that ensure troop leaders never feel alone. •Strengthen membership health by preventing troop disbandment and supporting troop recovery. •Serve as the primary knowledge resource for volunteers on policies, tools, opportunities, and best practices. Cities of Focus Area: Plano, Murphy, Richardson, Far N. Dallas, and Frisco KEY RESPONSIBILITIES 1. Volunteer Success & Relationship Building •Build authentic, trusting relationships with troop leaders, caregivers, and SU volunteers. •Serve as a warm, knowledgeable, responsive point of contact—ensuring volunteers feel valued and supported. •Implement structured check-ins, touchpoints, and follow-up routines to provide proactive support throughout the year. •Support troop leaders in delivering the Girl Scout Leadership Experience using VTK, badges, NPP, and local GSNETX and partner programming. •Celebrate volunteers regularly—through recognition, appreciation gestures, timely communication, and personalized encouragement. •Coach volunteers through challenges, connecting them to resources and escalating concerns when needed. •Ensure every new troop leader has a strong first year, including onboarding, first- meeting guidance, and early success milestones. 2. Retention, Troop Health & Problem-Solving •Meet or exceed renewal goals for girls and adults in assigned areas. •Collaborate closely with Membership Recruiters to ensure smooth handoffs for new troops and grade-level troops. •Maintain accurate troop information, statuses, and records in Salesforce and other systems. •Use data to identify retention patterns, gaps, and areas requiring additional support. •Guide families through transitions such as troop mergers, leader changes, or grade-level shifts. •Identify troops at-risk for disbanding and execute troop recovery strategies—recruit additional adults, offer solutions, and connect families to resources. 3. Service Unit (SU) Team Support & Development •Coach, develop, and empower SU volunteers to build local communities of support. •Facilitate and attend SU meetings during key times of the year. •Build SU teams in areas where structures are missing or need strengthening. •Provide SU-level training, communication, and leadership development as needed. •Ensure SU volunteers understand and can effectively support council strategies, recruitment cycles, and seasonal initiatives. 4. Cross-Functional Collaboration Volunteer Support Coordinators work collaboratively across GSNETX, especially with: •Placement – ensuring families are placed correctly and troop rosters stay current. •Membership Recruiters – aligning on troop readiness, troop openings, and new leader needs. •Girl Experience – sharing program opportunities and facilitating attendance for troops. •Product Programs – supporting troop engagement, participation, and compliance. Coordinator acts as a reliable communication bridge, sharing volunteer insights that inform council-wide strategic decisions. 5. Customer Experience Unreasonable Hospitality •Deliver exceptional service that is warm, empathetic, responsive, and proactive. •Create moments of delight for troop leaders and SU teams—thank-yous, personalized touches, special check-ins. •Demonstrate professionalism, kindness, and clear communication in all interactions. •Advocate for the volunteer experience, ensuring systems and processes reduce barriers instead of creating them. 6. Administrative, Data & Compliance Responsibilities •Track and manage volunteer interactions, troop statuses, and support actions in Salesforce. •Monitor dashboards and reports to prioritize at-risk troops and renewal needs. •Ensure accurate troop financial reporting, roster maintenance, and policy adherence. •Document conflicts and escalate through volunteer relations processes when appropriate. •Manage area budget related to volunteer engagement and recognition. SUCCESS INDICATORS •Girl and adult retention increases in assigned areas. •New leaders successfully complete onboarding and remain engaged after one year. •High-touch support results in fewer troop disbandment and successful troop recovery. •SU team structures strengthen across communities. •Volunteers report feeling valued, informed, and supported. •Accurate data, timely communication, and excellent customer service are consistently demonstrated. •Smooth cross-functional collaboration results in strong troop launch-to-support handoffs. KNOWLEDGE, SKILLS & ABILITIES (KSAs) Knowledge: •Girl Scout Leadership Experience, Volunteer Toolkit, NPP, and GSNETX program ecosystem. •GSNETX policies, troop finance requirements, and volunteer expectations. •Understanding of community and demographic context. Skills: •Relationship-building and trust-building with diverse volunteers. •Strong communication skills—verbal, written, and virtual. •Conflict resolution, problem-solving, and coaching skills. •Data literacy and understanding of dashboards, trends, and troop health indicators. •Ability to teach or facilitate small group learning or onboarding. Abilities: •Provide calm, confident support during challenges. •Read the room and tailor communication to different audiences. •Stay organized, prioritize, and manage multiple needs simultaneously. •Collaborate cross-functionally and advocate for volunteer needs. •Adapt quickly to changing circumstances, seasons, and expectations. •Must be able to work weekends and evenings as needed. BEHAVIORS & MINDSETS FOR SUCCESS •Data -driven decision making. •Elevating the volunteer and providing excellent customer service. •Proactive mindset—anticipates needs before they become problems. •Volunteer-centric orientation—centers the volunteer experience in all decisions. •Growth mindset—open to learning and feedback. •Hospitality mindset—creates welcoming, affirming interactions. •Consistency and reliability—follows through on commitments and maintains trust. •Resilience—remains steady and constructive in stressful or sensitive situations. •Strategic thinking—uses data and trends to improve troop health. Qualifications Minimum requirements: •3-5 years experience in one or more of the following: •Relationship building •Coaching and conflict navigation •Understanding systems and policies •Communication and trust. •Bachelors degree preferred; equivalent combination of education and relevant experience will be considered. •Demonstrated experience supporting adult volunteers or community leaders in a structured organization •Strong comfort navigating difficult or sensitive conversations with professionalism and empathy •Ability to use Salesforce or comparable CRM systems, Looker dashboards, and data tools to monitor troop health and retention •Ability to work evenings and weekends as needed to support volunteer availability and key seasonal initiatives •Valid driver’s license and ability to travel locally for meetings, trainings, and community events •Other requirements – examples include: language requirements, certifications, etc. •Demonstrates and promotes a climate of courtesy, respect, and professionalism to coworkers, the volunteers served by this council, and others with whom her/his position puts her/him in contact. •Adheres to the GSNETX’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination based on race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age. •Once hired, must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law. •Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required. •Complete and pass a background check. Our organization’s cultural values: •We are relevant. •We strive for equity. •We put our stakeholders first. •We collaborate to get the best results. •We own our work. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers. The employee must be able to drive and have a valid driver’s license. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. CERTIFICATIONS/LICENSES: N/A

Keywords: Girl Scouts Of Northeast Texas, Plano , Volunteer Support Coordinator, Area 4, Customer Service & Call Center , Richardson, Texas