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Manager, Portfolio Management Office Controls and Testing

Company: USAA
Location: Plano
Posted on: September 12, 2020

Job Description:

Purpose of Job

We are seeking a talented Manager, Portfolio Management Office Controls and Testing in one of the following locations: San Antonio Home Office, Phoenix, Plano, or 100% remote work location.

This position is a leadership role within the newly formed Enterprise Portfolio Management Office (EPMO). Owns, maintains and ensures continuous improvement of USAAs EPMO control tests. Partners with various leaders to ensure able to successful execute EPMO controls and control tests. Monitors USAAs project portfolio risk relative to the policy and regulatory changes, updating documentation as needed in a timely manner and propagating any changes to across USAA. Enables compliant approaches (e.g. scaled agile, waterfall) to better enable USAA to deliver value to its members and employees.

Manages a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational risks are appropriately identified and controls are working as designed. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements.

Job Requirements

About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace ( (17 seconds) USAA Careers World Class Benefits ( (31 seconds)


* Develops employees and provides coaching and feedback to facilitate professional development. * Assesses training requirements for incumbents, team members and the business. * Evaluates individual training needs and promotes the development of effective team relationships. * Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers and operations. * Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions. * Identifies opportunities to improve operational effectiveness within the team and with the business. * Designs and implements operating procedures that provides improved services and enhanced internal efficiencies. * Maintains advanced knowledge of changes in regulations, and the industry that may impact operations. May oversee responses to external regulatory inquiries and/or internal inquiries as necessary. * Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.

Minimum Education:

* Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

* 6 or more years of operations, process experience, quality assurance or quality improvement. * 2 or more years of leadership experience. * Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* Experience executing controls and/or control tests. * 2 years of experience in portfolio management offices. * Experience in delivery roles leveraging waterfall and/or scaled agile frameworks * Experience working with tooling and reporting/analytics teams to enable capabilities and/or analyzing information * Experience with owning intranet/wiki sites to support company with self-service learning * Experience with owning and or authoring control test scripts and/or quality assurance plans

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 9/09/20 by 11:59 pm CST time .

Keywords: USAA, Plano , Manager, Portfolio Management Office Controls and Testing, Administration, Clerical , Plano, Texas

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