Purpose of Job
We are seeking a talented Manager, Portfolio Management Office
Controls and Testing in one of the following locations: San Antonio
Home Office, Phoenix, Plano, or 100% remote work location.
This position is a leadership role within the newly formed
Enterprise Portfolio Management Office (EPMO). Owns, maintains and
ensures continuous improvement of USAAs EPMO control tests.
Partners with various leaders to ensure able to successful execute
EPMO controls and control tests. Monitors USAAs project portfolio
risk relative to the policy and regulatory changes, updating
documentation as needed in a timely manner and propagating any
changes to across USAA. Enables compliant approaches (e.g. scaled
agile, waterfall) to better enable USAA to deliver value to its
members and employees.
Manages a team of Business Controls Specialists responsible for
providing centralized operational support through internal process
review, quality audits, and testing to ensure operational risks are
appropriately identified and controls are working as designed.
Motivates staff toward the attainment of departmental goals and
develops employees through regular coaching and feedback that leads
to improved results. In addition, the Manager ensures compliance
with all prescribed internal policies and all applicable regulatory
About USAA USAA knows what it means to serve. We facilitate the
financial security of millions of U.S. military members and their
families. This singular mission requires a dedication to innovative
thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For, and we've ranked among Victory Media's
Top 10 Military Friendly Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers - Award Winning Workplace
(https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds) USAA
Careers World Class Benefits
(https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
* Develops employees and provides coaching and feedback to
facilitate professional development. * Assesses training
requirements for incumbents, team members and the business. *
Evaluates individual training needs and promotes the development of
effective team relationships. * Oversees and monitors the
day-to-day review, monitoring and testing of controls in an audit
capacity and procedures associated with products, services,
customers and operations. * Advocates for and guides employees
through the utilization of quality methods and tools to identify,
analyze, improve, and implement business solutions. * Identifies
opportunities to improve operational effectiveness within the team
and with the business. * Designs and implements operating
procedures that provides improved services and enhanced internal
efficiencies. * Maintains advanced knowledge of changes in
regulations, and the industry that may impact operations. May
oversee responses to external regulatory inquiries and/or internal
inquiries as necessary. * Oversees the design, assessment,
implementation and/or administration of complex quality assurance
programs, practices and policies.
* Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
* 6 or more years of operations, process experience, quality
assurance or quality improvement. * 2 or more years of leadership
experience. * Advanced knowledge of relevant regulatory compliance,
industry regulations and regulatory data sources required.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* Experience executing controls and/or control tests. * 2 years
of experience in portfolio management offices. * Experience in
delivery roles leveraging waterfall and/or scaled agile frameworks
* Experience working with tooling and reporting/analytics teams to
enable capabilities and/or analyzing information * Experience with
owning intranet/wiki sites to support company with self-service
learning * Experience with owning and or authoring control test
scripts and/or quality assurance plans
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates: Must complete 12 months in current
position (from date of hire or date of placement) or must have
managers approval prior to posting.
Last day for internal candidates to apply to the opening is
9/09/20 by 11:59 pm CST time .