Service Territory Operations Manager
Company: ITW Food Equipment Group LLC
Location: Dallas
Posted on: January 18, 2026
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Job Description:
Job Description Job Description Job Description: SUMMARY The
Service Territory Operations Manager is responsible and accountable
for leading and directing their assigned territory to achieve
Service Annual Plan commitments and deliver ongoing service revenue
growth, profitability, productivity, quality, and service levels.
The Service Territory Operations Manager is also responsible for
maintaining relationships across the Food Equipment Group
enterprise including Field Sales Managers, Territory Installation
Managers, Equipment sales teams, and major dealers who support FEG
growth. The STOM ensures that the strategic direction for Service,
as defined in Annual and Long-Range Plans, is carried out by the
District Managers and territory Administrative/Customer Support
functions per ITW’s policies and applicable laws. ESSENTIAL DUTIES
AND RESPONSIBILITIES These are the most significant job duties
performed. The size, scope, and complexity of assigned duties and
responsibilities are dependent on the level and experience of the
incumbent. To perform this job successfully, an individual must be
able to perform each assigned essential duty satisfactorily. Other
responsibilities or special projects not specifically listed below
may also be assigned. The major responsibilities of this role
include: STRATEGIC LEADERSHIP: Support and implement goals aligned
with the business's long-term plan, segmentation, and strategic
direction as communicated by the Service Division Leadership team.
Drive the overall success of the territory. Anticipate local trends
and implications accurately to create sustainable value. ACTION
ORIENTED: Identify and seize new opportunities through strategic
initiatives. Analyze performance data to recommend productivity,
profitability, and customer satisfaction improvements. CUSTOMER
FOCUS: Cultivate external relationships with clients and vendors,
manage peer and territory-level customer relationships
strategically, build solid connections, and ensure the delivery of
customer-centric solutions aligned with strategic goals to reduce
conflict and grow the business. BUILD NETWORKS: Collaborate with
the Service Sales, National Accounts, Installation & Equipment
Sales team in the territory to achieve service strategic objectives
and support shared strategic objectives. Recommends and makes
data-driven strategic trade-off decisions within the territory.
Maintains awareness of market dynamics impacting the districts.
DEVELOP TALENT: Attract and select diverse and high-caliber
leadership talent. Prioritize the development of others through
coaching, feedback, exposure, and strategic career moves. FINANCIAL
ACUMEN: Manage the P&L of the business strategically. Use
financial analysis to generate, evaluate, and act on strategic
options and opportunities. STRATEGIC MINDSET: Demonstrate ability
to analyze data and apply it to organizational strategies, drive
simplification to all levels of the organization, be the point of
contact for escalation concerns within the territory and be able to
resolve complex issues strategically that impact current and future
business needs. ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW
values and develops and maintains a working knowledge and use of
the ITW toolbox. SAFETY: Ensures all operations comply with company
safety standards and industry regulations. Maintains a culture of
safety within the team, ensuring that proper protocols are
followed, especially during field activities. Prioritizing safety
helps safeguard both employees and clients while minimizing risk.
MINIMUM QUALIFICATIONS The requirements listed below are
representative of the knowledge, skill, and/or ability required to
perform this job successfully. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions. Education and Work Experience Bachelor's degree 8 years
of leadership experience in a distributed service industry
environment or equivalent experience Project Management
Professional (PMP) or strong foundational knowledge of project
management fundamentals is preferred PHYSICAL DEMANDS & WORK
ENVIRONMENT The physical demands and work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
Physical Demands While performing the duties of this job, the
employee is: Regularly required to sit Operates standard office
equipment Working Conditions Office or remote location environment
Noise level in the work environment is usually moderate Hours of
Work Normal business hours with extended hours as needed Travel up
to 50% Must be willing to relocate ZR2 ITW is an equal opportunity
employer. We value our colleagues’ unique perspectives, experiences
and ideas and create workplaces where everyone can develop their
careers and perform to their full potential. As an equal employment
opportunity employer, ITW is committed to equal employment
opportunity and fair treatment for employees, beginning with the
hiring process and continuing through all aspects of the employment
relationship. All qualified applicants will receive consideration
for employment without regard to race, color, sex, gender identity,
sexual orientation, religion, national origin, age, disability,
protected Veteran status or any other characteristic protected by
applicable federal, state, or local laws.
Keywords: ITW Food Equipment Group LLC, Plano , Service Territory Operations Manager, Accounting, Auditing , Dallas, Texas
