Associate Collections Representative (SSM) - Remote in Central OR Eastern Time Zone

Company: UnitedHealth Group
Location: Plano
Posted on: May 22, 2023

Job Description:

If you are located within the Central OR Eastern Time Zone, you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers, and our industry by shaping what health care looks like and doing your life's best work. SM

The Associate Collections Representative (SSM) is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries / issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.

This position is full - time (40 hours / week). Employees are required to work any 8-hour shift that starts between the hours of 7:00 AM - 9:00 AM CST (Central Standard Time) including the flexibility to work occasional overtime and weekends based on business need. - Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

Receive and review all correspondence daily from the home office

Follow up on assigned insurance accounts

Assist all hospital employees with any needs that arise

Make outgoing insurance calls on Ingram accounts

Act as an on - site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise

Our ideal candidate is an adept communicator, deadline oriented, and self - motivated, with excellent follow - up and customer service skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher)

1+ years of customer service experience

6+ months of experience with exposure to the acquiring and / OR managing of data to support a project

6+ months of experience with FISS / DDE Medicare Programs

Basic Proficiency with using Windows personal computer applications and Microsoft Office, including Microsoft Word (ability to create, edit, format), Microsoft Excel (ability to create, edit, format), and Microsoft PowerPoint (ability to create, edit, format)

Ability to work any 8-hour shift that starts between the hours of 7:00 AM - 9:00 AM CST (Central Standard Time) including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications:

Bachelor's Degree (or higher)

Background in a medical / healthcare setting

Direct healthcare data collection experience

Telecommuting Requirements:

Reside within the Central OR Eastern Time Zone

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM

Connecticut, New York, or Rhode Island Residents Only: The salary range for Connecticut / New York / Rhode Island residents is $16.00 - $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords: UnitedHealth Group, Plano , Associate Collections Representative (SSM) - Remote in Central OR Eastern Time Zone, Accounting, Auditing , Plano, Texas