Collections Coordinator
Company: Capital One
Location: Plano
Posted on: May 15, 2022
Job Description:
Plano Town Center (31064), United States of America, Plano,
TexasCollections CoordinatorCandidates must live within
approximately 100 miles driving distance of 75024 (Plano, TX) and
be comfortable coming in person, for events such as training,
whenever required with no less than 24 hours notice.At Capital One,
we recognize that very few things are more personal and important
than your money, and financial well-being. That's why we're looking
for passionate, motivated, and tech-savvy individuals for our Work
at Home Collections Coordinator role who are eager to help our
customers.A role at a Capital One contact center offers a unique
employment opportunity. You'll work for a Fortune 100 company that
still operates and innovates with the vigor of a start-up. You'll
develop transferable work skills in a job that helps customers when
they need it the most. You'll enjoy a generous benefits package at
a company where you're valued by leadership and your peers. If this
sounds appealing, then apply to join our Capital One
family!Summary:Associates handle inbound or outbound calls with
existing customers. Associates should educate customers on account
status, attempting to solve customer problems and/or attempting to
secure a payment or make payment arrangements. The goal is to help
our customers build and retain a strong credit standing and
maintain a customer for life. General Responsibilities:
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments
toward their account and help them to understand their account(s)
and responsibilities
- Become familiar with and follow Company guidelines and
procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Exhibit effective skip tracing techniques when applicable
- Update account information and complete appropriate
documentation
- Maintain superior quality assurance results Work at Home
Technology Requirements:
- A secure home office environment that is free from background
noise and distractions
- A reliable private internet connection that is not supplied by
use cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here. To test your home internet from
your personal computer at home, type www.speedtest.net into the web
browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice
calls is required
- Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider
- A private network is password protected where you have
ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
- Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice.
Compensation: $19 per hour + monthly incentiveBasic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Customer service Preferred
Qualifications:
- At least 3 years of customer service experience
- At least 2 years of sales experience At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position.No agencies please. Capital One is an Equal
Opportunity Employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex, race, color, age, national
origin, religion, physical and mental disability, genetic
information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City's Fair
Chance Act; Philadelphia's Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Plano , Collections Coordinator, Accounting, Auditing , Plano, Texas
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