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Tech Business Services Associate

Company: Wells Fargo
Location: Plano
Posted on: November 19, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.The ICS Strategy, Governance and Enablement (SGE) division has a great opportunity for an individual with resource management experience to develop and implement people strategies to support Wells Fargo---s business objectives. This Technical Business Services Associate will provide business operations and administrative support with business continuity planning, and assist the Divisional Business Services Lead (D-BSL) who is considered a Chief of Staff for resource management.--Additional responsibilities include the following job functions;Responsibilities of these positions include:

  • Management of the team---s STAMP [System Time-reporting Account Management for Projects] tool compliance on twice a month time sheet submissions with a 98% completion target rate for each period; distribute communicate reminders, status updates and provide AU leaders with hours and amounts summary reporting; train new team members on how to use STAMP
  • Accounting unit [AU] monthly audits and coordinate updates with our Technology Finance partner
  • Managing training, conference, and travel requests through the WARP tool [Work Approval Request Process]
  • Jira dashboard management for vendor invoice submissions and approvals
  • Attend weekly business review sessions and partnering on implementation of new or modified business routines
  • Help ensure alignment and support with higher level ICS and Technology goals and strategies
  • Assist with compiling information for team communication
  • Demonstrates deep understanding of key business and customer interests and needs
  • Support special projects and analysis needsRequired Qualifications
    • 5+ years of technology experience
    • 5+ years of customer relationship management experience
    • 3+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and WordDesired Qualifications
      • Experience managing medium technology development efforts within a major line of business
      • Ability to influence across all organizational levels, particularly senior management
      • Experience in gathering, analyzing and interpreting large datasets
      • Ability to coordinate processes or projects and compile documentation
      • Ability to exercise independent judgment and creative problem solving techniques
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Exposure to Wells Fargo STAMP (System Time-reporting, Accounting Management for Projects)
      • Highly refined and professional verbal and written communications
      • Knowledge and understanding of information security function support
      • Strong time management skills and ability to meet deadlinesOther Desired Qualifications
        • Knowledge and understanding of SharePoint
        • Knowledge and understanding of records management
        • Knowledge and understanding of Information Technology governance risk and compliance processes such as: policies, control standards, risk management concepts, or information security, business continuityJob Expectations
          • Ability to travel up to 10% of the time
          • Ability to work outside of regular business hoursStreet AddressMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MONC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCNC-Charlotte: 401 S Tryon St - Charlotte, NCAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZMN-Minneapolis: 600 S 4th St - Minneapolis, MNMN-Shoreview: 1801 Parkview Dr - Shoreview, MNIA-Des Moines: 800 Walnut St - Des Moines, IATX-Irving: 2975 Regent Blvd - Irving, TXTX-Plano: 4975 Preston Park Blvd - Plano, TXNC-Raleigh: 1100 Corporate Center Dr - Raleigh, NCPA-Philadelphia: 101 N Independence Mall E - Philadelphia, PACA-SF-Financial District: 333 Market St - San Francisco, CADisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit benefits information.

Keywords: Wells Fargo, Plano , Tech Business Services Associate, Accounting, Auditing , Plano, Texas

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