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Self Pay Collection Supervisor

Company: RadNet
Location: Plano
Posted on: April 10, 2021

Job Description:

Job Summary Responsible for day-to-day supervision of this outbound high volume patient services call center. This includes interviewing and hiring, coaching, development and training, documentation of work performance and call statistics, providing one-on-one performance reviews, monitoring of daily call volumes and reporting, and taking disciplinary action. The Supervisor fosters a productive and efficient team environment of open communication with their direct report staff to ensure the overall success. He/she also strives to motivate their employees to perform at optimum capacity, displaying professionalism and providing the highest level of account resolution skills to secure collection of payments from patients/responsible parties. Essential Duties and Responsibilities * Creates efficiencies by improving processes and identifying best practices in collections while actively seeking methods to demonstrate a commitment to continuous improvement and efficiency.* Identifies service issues with patients, clinical locations, carriers or agents.* Pursues resolution of complex issues and ensures appropriate follow through.* Engage, coach and train new team members to insure the achievement of company and department goals.* Responsible for providing necessary additional training for existing employees and assessing training needs.* Ensures staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.* Develops in conjunction with the Director, appropriate incentives, rewards and recognition to encourage individual and team achievement of goals.* Prepares, maintains and analyzes of daily and monthly reporting specific to collections activity -- calls, contacts, left messages, payments received, payment plans, broken promises, and additional metrics as needed by the business.* Communicate with Reimbursement Operations departmental management regarding identified patient issues.* Ability to effectively manipulate multiple computer programs simultaneously.* Responsible for writing and administering monthly/yearly employee performance evaluations as well as monthly reviews against goals and objectives.* Follows established policies and procedures, objectives, and sensitivity to confidential information.* Maintains confidentiality in accordance with HIPAA regulations.* Supports the culture of team work, excellence and efficiency.* Shares in audit responsibilities of Third Party Collection Agencies.* Other duties as assigned. PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. Minimum Qualifications, Education and Experience * Minimum of 2 years of supervisory or commensurate experience; preferably in a high volume call center or medical facility direct patient contact.* Ability to work flexible hours consisting of 1st and 2nd shifts and possible Saturday shift occasionally.* Minimum of 2 years of medical facility patient contact or customer service experience.* Minimum of 1 year of medical billing or collections.* Demonstrated teamwork skills.* Demonstrates a positive attitude towards initiating continuous improvement.* Ability to respond appropriately even in challenging situations and excel with change.* Ability to motivate others in a positive manner.* Ability to work without direct supervision.* Exceptional human relations skills, effective oral, listening, and written communication skills.* Respond in a timely manner to concerns and requests from others.* Ability to foster an independent work team culture and effectively coach and mentor support staff.* Ability to effectively & efficiently work in a fast paced environment with a high volume of activity.* Strong attention to detail with excellent organizational/time management skills and multi-tasking ability.* Analytical & problem solving abilities.* Strong Excel working experience.* Call monitoring experience.* Excellent computer and/or keyboarding skills.* Maintain a consistent presence in operational areas assigned.* Ability to review and analyze medical claims and reporting for accuracy and compliance.* Understanding of medical billing and patient services protocol. Quality Standards -- Demonstrated teamwork and leadership skills. -- Ability to deal with change. -- Demonstrate a positive attitude towards continuous improvement. -- Able to respond appropriately even in challenging situations. -- Able to positively motivate others. -- Able to work without direct supervision. -- Exceptional human relations skills; effective oral, listening, and written communication skills. -- Respond in a timely manner to concerns and requests from others. -- Able to foster an independent work team culture. -- Strong attention to detail. -- Analytical and problem-solving abilities. -- Excellent computer and/or data entry (keyboard) skills. -- Strong Excel working experience. -- Able to review and analyze medical claims and reporting for accuracy and compliance.

Keywords: RadNet, Plano , Self Pay Collection Supervisor, Accounting, Auditing , Plano, Texas

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