Virtual Banking Team Lead - Plano, TX
Company: JP Morgan Chase
Location: Plano
Posted on: January 11, 2021
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Job Description:
ou---re a natural leader. You do what---s right --- for
customers, colleagues and bankers --- you love to inspire others to
do the same. You have a knack for motivating and leading teams to
create exceptional customer experiences that cultivate long-lasting
relationships.As a Virtual Branch Manager you will ensure the team
will meet and exceed customer expectations and will create a
customer obsessed culture in the Virtual Branch. You will direct
all aspects of branch operations, grow deposits and relationships
and coach bankers. You will also be responsible for creating an
environment that influences the use of technology to meet the
customers--- needs of today and the future. You will collaborate
with our partners in Chase Wealth Management, Business Banking and
Home Lending to provide a seamless experience for our
customers.Responsibilities:As a Virtual Branch Manager you will
leverage your leadership and communication skills to:Act as the
standard bearer of Chase and create a world-class customer
experienceBuild partnerships with One Team Chase partners to build
brand and relationshipsBuild relationships by promoting a
client/customer centered organization and proactively addresses
customer needsCreate an environment that encourages team members to
provide an exceptional customer experience; and a dynamic and
engaging cultureAddress client issues promptly and
effectivelyManage and coach Virtual Branch employees to engage
customersPartner with Virtual Bankers to make every
outbound/inbound call warm and welcomeAssist Virtual Bankers and
partners in maintaining customer relationshipsCoach bankers to
educate clients on how to use our digital platforms to bank and
invest when, where and how they wantActively identify, coach,
develop, motivate and support employees so that they can provide
superior service to every customer through on the spot coaching and
call recordingsWork with individual bankers to identify customer
needs and establish effective plans for the dayBring out the best
in bankers by providing training, coaching, and motivation
consistentlyPromote a strong control environment to evaluate,
manage and conduct new and existing business by adhering to
risk/control expectations, procedures and processesDeepen
relationships with clientsCreate specific strategies to grow the
businessUse reporting to identify high to low performers and coach
as necessaryPartner with bankers in cultivating new and existing
relationships with customersWork with One Chase partners to deepen
customer relationshipsImprove overall satisfaction and grow the
business, while exceeding customer expectationsDrive deposits and
investments growthImprove revenues and expenses and grow the
business, while exceeding customer expectationsDesired Skills:Must
be willing to work in an environment that requires 100% phone-based
customer interactionAbility to set the tone of the virtual branch
to provide an exceptional customer experience and a dynamic,
engaging cultureDelivers exceptional customer experience by acting
with a customer first attitudeDemonstrated ability to make personal
connections, engage and educate associates, ask open-ended
questions and listen to establish trust and build lasting
relationshipsExudes confidence with bankers when sharing product
knowledge and solutionsThis is not a remote position.Full time
Keywords: JP Morgan Chase, Plano , Virtual Banking Team Lead - Plano, TX, Accounting, Auditing , Plano, Texas
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