Virtual Banking Team Lead - Plano, TX

Company: JP Morgan Chase
Location: Plano
Posted on: January 11, 2021

Job Description:

ou---re a natural leader. You do what---s right --- for customers, colleagues and bankers --- you love to inspire others to do the same. You have a knack for motivating and leading teams to create exceptional customer experiences that cultivate long-lasting relationships.As a Virtual Branch Manager you will ensure the team will meet and exceed customer expectations and will create a customer obsessed culture in the Virtual Branch. You will direct all aspects of branch operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers--- needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.Responsibilities:As a Virtual Branch Manager you will leverage your leadership and communication skills to:Act as the standard bearer of Chase and create a world-class customer experienceBuild partnerships with One Team Chase partners to build brand and relationshipsBuild relationships by promoting a client/customer centered organization and proactively addresses customer needsCreate an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging cultureAddress client issues promptly and effectivelyManage and coach Virtual Branch employees to engage customersPartner with Virtual Bankers to make every outbound/inbound call warm and welcomeAssist Virtual Bankers and partners in maintaining customer relationshipsCoach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they wantActively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordingsWork with individual bankers to identify customer needs and establish effective plans for the dayBring out the best in bankers by providing training, coaching, and motivation consistentlyPromote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processesDeepen relationships with clientsCreate specific strategies to grow the businessUse reporting to identify high to low performers and coach as necessaryPartner with bankers in cultivating new and existing relationships with customersWork with One Chase partners to deepen customer relationshipsImprove overall satisfaction and grow the business, while exceeding customer expectationsDrive deposits and investments growthImprove revenues and expenses and grow the business, while exceeding customer expectationsDesired Skills:Must be willing to work in an environment that requires 100% phone-based customer interactionAbility to set the tone of the virtual branch to provide an exceptional customer experience and a dynamic, engaging cultureDelivers exceptional customer experience by acting with a customer first attitudeDemonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationshipsExudes confidence with bankers when sharing product knowledge and solutionsThis is not a remote position.Full time

Keywords: JP Morgan Chase, Plano , Virtual Banking Team Lead - Plano, TX, Accounting, Auditing , Plano, Texas